Support Engineer L1 - Linux / Windows

Armor   •  

Dallas, TX

Industry: Manufacturing

  •  

Not Specified years

Posted 52 days ago

This job is no longer available.

Description

Summary:

The hours for this position are from 7 pm to 7 am Wednesday - Friday & every other Saturday.

Armor is seeking talented and highly motivated individuals to interface with a wide array of enterprise-grade hardware and software, as well as a dynamic, service-provider, networkinfrastructure.

Daily, our Support Engineers perform logical and physical provisioning, migration, and technical consultation to our customers via telephone, live chat, and tickets. Ideal candidates for this position will possess exceptionally high skills in Linux / Windows operating systems, the web hosting industry, and virtualization in a service-provider model. They will also have a strong desire to meet the needs of our customers quickly and efficiently.

Support Engineer L1 – Linux / Windows Essential Duties and Responsibilities: (Additional duties may be assigned as required)

  • Troubleshoot issues in support of production web hosting systems within SLA/escalation guidelines.
  • Troubleshoot issues in support of cloud application services that are geared towards a security centric environment.
  • Consult with customers to determine virtual hardware, software or system functional specifications.
  • Proactively monitor environments and respond to alerts of system and application issues.
  • Having the ability to accurately document all actions taken is key to provide the best support possible.
  • Have the ability to know how and when to escalate issues to the appropriate internal teams.
  • Capable of performing in a fast-paced technical environment.
  • Continually identify efficiencies for systems, processes and procedures.

Required Skills:

  • Linux Servers (Ubuntu, CentOS, RedHat)
  • Windows Servers
  • Understanding of troubleshooting connectivity to remote cloud environments
  • Understanding of TCP/IP
  • Understanding of DNS
  • Understanding of SSL / VPN
  • Web server administration (Apache, NGINX, IIS)
  • Basic Knowledge of Content Management Systems

Education And/Or Experience:

  • High school diploma or general equivalence degree (GED) (required)
  • Minimum three years performing Linux and Windows Systems Administration tasks (required)
  • Minimum three years working in a Cloud Services environment (preferred)
  • Technical certifications relevant to Linux\Windows (preferred)
  • Associates Degree or higher (preferred)

Technical Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Understanding of TCP/IP
  • Understanding of DNS
  • Understanding of SSL / VPN
  • Control Panels: Plesk, cPanel
  • CMS: Alfresco, Drupal, Wordpress
  • Linux Servers (Ubuntu, CentOS, RedHat)
  • Windows Servers

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The work environment may be in either an office setting, at the company’s data center, or at a third-party location for training.

Job Code: 820