Support Engineer

ForgeRock   •  

Vancouver, WA

Industry: Software

  •  

5 - 7 years

Posted 346 days ago

Responsibilities:

  • Provide world class support to ForgeRock customers, help them identify and resolve technical issues with ForgeRock products
  • Assisting customers in the implementation and administration of ForgeRock products.
  • Developing customer facing support documentation, when appropriate, to summarize common support issues.
  • Communicating with the sustaining and engineering teams (when required) to facilitate resolutions for customer issues.

 

Required Skills & Qualifications:

  • B.S. degree in an Engineering or Science Discipline or equivalent experience
  • Minimum 5 years post-bachelordegreeexperience in technical support role or developer role
  • Experience with Directory Servers e.g. LDAP
  • Knowledge or exposure to cloud services such as AWS and Azure.
  • Solid understanding of the technical fundamentals of the Internet. You should have a solid knowledge of protocols such as HTTP, SSL and IPv4.
  • Good knowledge of Java code – Ability to read and understand
  • Strong experience working on Windows, Mac & Linux with mixed skills around administration and troubleshooting
  • Demonstrated strong collaboration and teamwork skills.
  • Demonstrated ability and aptitude to manage and prioritize a variety of task and effectively context switch between them.
  • Demonstrated ability to work independently, know when to escalate to ensure a timely resolution.
  • The ability to be able to identify the key customer information to identify the customer’s problem
  • Excellent Communication - both verbal a