Job Description

We are adding a Technical Support Engineer to the team in Chicago who will focus on application support of our EZCall product. Responsibilities include:

• Assist with EZCall support – everything from basic login issues to complex configuration updates. This involves becoming familiar with all aspects of the application.

• Assist with new functionality configuration, re-configuration or optimization as needed.

• Link existing knowledge base articles in case resolution, editing existing content when appropriate, and creating new knowledge base content as necessary

• Include detailed notes and steps to resolution in tickets

• Escalate cases as needed to Engineering or Manager

• As time allows, might assist with product-related tasks such as Qa testing and writing release notes

• Late Shift and On Call availability if needed

Qualifications

The ideal candidate possesses:

• 2-4+ years of cloud-based application support experience

• Ability to multi-task and prioritize tickets

• Demonstrated troubleshooting skills and strong technical aptitude

• Focus on customer through effective communication

• Sense of urgency to respond and resolve tickets in a timely manner

• Focus on improving process and providing feedback

Valid through: 5/18/2021

About Kronos Incorporated

Kronos Incorporated was an American multinational workforce management and human capital management cloud provider headquartered in Lowell, Massachusetts, United States, which employed more than 6,000 people worldwide. In February 2020, the company announced a merger with Ultimate Software and that the combined company will be led by Aron Ain and be called Ultimate Kronos Group. The merger was officially completed on April 1, 2020.

Total Jobs:

Total Experts:

Average Pay:

$124,874

Total value of jobs:

$24,850,000

% Masters:

30%