Support Engineer in Seattle, WA

$80K - $100K(Ladders Estimates)

ExtraHop Networks, Inc   •  

Seattle, WA 98160

Industry: Information Technology

  •  

Less than 5 years

Posted 55 days ago

We are looking for a Support Engineer who can be flexible on shifts. This is a growth role and a great entry point for an ExtraHop career. Real opportunities exist for career advancement within Support or in other business units. Support is the place to prove your worth and develop a base for career growth in the company.

Duties and Responsibilities

As part of the Support team, you will be both working with customers to resolve technical issues using a variety of internal resources and providing data analysis to understand and troubleshoot systems.

  • Provide hardware and firmware deployment support for ExtraHop appliances, including issues with data feeds from network infrastructure, virtual switches, and packet forwarders for Early AM, Swing, & Graveyard shifts to support our global customer community
  • 4x10 shifts available depending on coverage requirements
  • Document incident cases, feature requests, and customer questions
  • Escalate technical cases to the appropriate technical resource
  • Act as the single point of contact for customer questions and concerns
  • Provide professional, concise communication with customers
  • Act as a team player to augment the Remote Data Analysis team duties including preparation of analysis reports

Required Qualifications and Experience

We're looking for a Support Engineer who can help us grow to the next level as a company. As a starting point for this hands-on position, you'll need the following background:

  • Four-year degree or equivalent in a related discipline such as information technology, computer science, business, or engineering
  • At least two years of experience in IS or IT
  • Experience with Unix/Linux based operating systems
  • Working knowledge of networking and virtual systems
  • Working knowledge of the OSI Model
  • Excellent customer service, organizational, and documentation skills
  • Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicast
  • Working knowledge of application protocols including HTTP, SSL, FTP, SMTP, and LDAP


Valid Through: 2019-10-15