Are you ready to be part of the Cloud Movement and join a team of the world’s best Microsoft Dynamics 365 troubleshooters to enable the success of the Microsoft Dynamics 365 Applications? Do you have a passion for customer service and working to resolve issues with the “speed of the cloud”?
In Customer Service and Support at Microsoft, you will have a chance to solve technically complex problems in a fast-paced, high-growth product area. As a trusted advisor to our customers and partners, you will have influence over the implementation and administration of multi-million dollar, enterprise level customer configurations. Expect to work closely with other Support Engineers and our Product and Engineering teams to integrate cross-product solutions. Your technical and relationship skills are critical to the success of the Dynamics 365 solution and the customer’s perception of value.
As a Microsoft Dynamics 365 Support Engineer (SE), you will leverage existing skills and learn new skills around Dynamics 365 applications including (but not limited to) Sales, Customer Service, Field Service and Marketing. We’ll provide you with abundant resources, including training, advanced diagnostic tools, the Microsoft Dynamics 365 product group, and the experience of tenured engineers around you. You will also have the opportunity to collaborate and help your colleagues by sharing the results of your investigation. In this professional role, your contribution and overall impact is self-directed and the opportunities are plentiful.
Troubleshooting at this level is not scripted. As a Microsoft Dynamics 365 Support Engineer (SE), you are a technical leader and will be driving the discovery of potentially unique solutions for each customer situation as part of a team. During the troubleshooting, you may uncover software defects and have opportunities to improve the customer experience as well as to influence the current and future design of Microsoft Dynamics 365 by working directly with the product team. Our continuous learning environment expects that you will develop ever increasing depth skills as a subject matter expert. You will become the world’s best in your area of expertise.
Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn. Our culture is built around customer obsession and a growth mindset.
This position will require you to work a rotational On-Call schedule. You may have the opportunity for some occasional domestic and or international travel.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.