Job Description

The Support Engineer works on custom client projects and support of BrandMuscle’s BrandBuilder and LocationBuilder software programs. The Support Engineer III builds applications in small teams that design, build, and deploy custom projects for their dedicated solutions. The Support Engineering Team provides mostly hands-on development but we ask engineers to help discover and define the business requirements during our Agile software release process to meet all best practices and standards.

Responsibilities

Analyze client requirements to configure, deploy, and support software implementations
Design application software according to the approved specification
Develop, test, and debug custom projects, including:
Configuration of new clients using SQL based application
Data Feed setups
SSIS Package builds
SQL Coop adapters and API builds
Report generation
Creation of PowerShell scripts
Support existing applications by:
Configuring changes on client sites using SQL-based application
Backend data modifications
Analysis of SSIS packages
Analysis of SQL code based web applications
Integration impact analysis
Setup of data feed monitoring and automation
Content/HTML/CSS updates
Troubleshooting database and cache errors
Collaborate with high-performing teams and individuals across all departments

Requirements

Bachelor’s degree in computer science, management information systems, or a related field or equivalent experience is required
0-3+ years of experience in software development experience
Experience with SQL Development required
Experience with SSIS required
Experience with JIRA project management functions for tracking and releasing updates for an Agile software release workflow
Knowledge of automation using PowerShell or batch scripting or another third party tool
Experience with C#, .Net, CSS, and Javascript preferred
Knowledge of code deployment cycles using VSTS and Git preferred
Knowledge of IIS (Hosting and troubleshooting websites in IIS) and Azure skills preferred
Strong analytical and critical problem-solving skills
Strong client communication skills and proven track record of providing exceptional client service
Efficient handling of critical tasks and decision-making skills
Innovation and automation driven

Valid through: 4/27/2021