$80K — $100K *
As a Support Account Manager, you will be responsible for the customers you are assigned to under the Premium Support program. You will ensure the success of the customers you handle in terms of technical support and you will become their single point of contact for their region. You will be based in Boston and will report to the Support Account Manager Team Lead.
The candidate must have a previous experience in L2 and L3 support, customer facing consulting and should be willing to work in team, while also being autonomous, be ready to learn and open to feedbacks coming from his peers and superiors. She/he should be feeling a high sense of ownership of the domain she/he is responsible for.
Valid through: 11/11/2021
Nexthink is a global leader in Digital Employee Experience. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.
Headquartered in Switzerland, Nexthink also has offices in France, UK, Germany, Spain, UAE, Saudi Arabia, Australia and the US. Our growing team of Nexthinkers is proud to be making the digital work lives of seven million employees across 1,000 customers more productive.
At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuine representative workforce that can help us create solutions and foster innovation for the modern digital employee experience.
Join us today!