Supervisor, Quality Control in Atlanta, GA

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Enterprise Technology   •  

5 - 7 years

Posted 7 weeks ago

Position Summary:

The Quality Control Manager will design, implement, and manage a best-in-class quality management program responsible for achieving Pandora's data quality objectives. As the quality leader, the candidate will work directly work with stakeholders throughout the organization to ensure the success of our quality objectives. The individual in this position needs to be a proactive leader and team player with a track record of building and executing successful quality management programs, along with working alongside business partners to ensure achievement of goals and objectives. This position will report to the Director, Shared Services.

Duties and Responsibilities:

The Quality Control Manager is responsible for managing Pandora's IO approval process and ensures compliance with corporate policies and business procedures. The IO Approval process entails the audit and verification of the details of the IO are correctly entered into Pandora's ERP and billing system. The Quality Control department will communicate with Sales, Client Services, Finance and Legal to ensure information is correctly entered into the systems of record. The Quality Control department will escalate non-standard agreements to the appropriate business group, as needed when the Pandora approved/standard criteria is not met. The Quality Control department will approve on behalf of the business for revenue, credit and billing upon confirmation that the approval meets the accepted criteria. The Quality Control department will coordinate with Pandora's Legal team for review and approvals.

Supervisory Responsibilities:

  • Lead a team of analysts responsible for the review and audit of IOs
  • Perform management responsibilities including work force planning, training, coaching, performance reviews, etc.
  • Provide focused feedback for analysts based on performance and quality data
  • Recruit, develop and reward strong performers. Develop employees and their skill sets to expand the team capabilities and provide growth opportunities

Minimum Qualifications:

  • Bachelors in Accounting, Audit, Finance or Business Administration
  • 5+ years of experience in Quality Control or Audit
  • 3+ years previous people management experience

Requirements and General Skills:

  • Flexibility and ability to thrive in a rapidly changing, fast-paced environment
  • Excellent written, verbal, facilitation and presentation skills
  • Strong analytical, problem solving, and decision-making skills with the ability to synthesize information
  • Aggressive, persistent, and inquisitive personality
  • Skilled communicator with ability to influence others
  • Strong organization, planning and project management skills
  • Experience analyzing data in Excel using pivot table, vlookups, charts, etc.
  • Manage time efficiently and prioritize workloads to meet strict deadlines while handling multiple tasks
  • Understanding of auditing and accounting
  • Ability to self-motivate, take initiative and to follow through on projects
  • Demonstrate strong reasoning ability
  • Ability to summarize information concisely and pay strict attention to detail
  • Strong Interpersonal skills and ability to interact and work with staff at all levels
  • Ability to work independently and in a team environment

Technical Skills:

  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)
  • Knowledge of SalesForce
  • Database Knowledge - preferred, not required.