Supervisor, IT (Service Desk / Desktop)

ATS Svc   •  

Morton, IL

Industry: Accounting, Finance & Insurance

  •  

5 - 7 years

Posted 27 days ago

SUPERVISOR, IT (SERVICE DESK/DESKTOP)

Maintenance and Repair Morton, Illinois

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DESCRIPTION

Position at Innovative Technology Solutions

Innovative Technology Solutions (ITS) is a nationwide leader in providing IT Services and Solutions to large Fortune 100 corporations. Those services include Help Desk, Desk Side Support, PC Life Cycle Support, PC and Wintel/Unix Server Hardware Maintenance.

ITS has improved the performance for the world's most sophisticated companies, and we owe our success to our employees. Your time and your knowledge are important - make the most of both. At ITS, we've continually empowered our employees to develop their skills and advance in their careers. It's our philosophy, along with our uncompromising commitment to customer satisfaction that has made ITS a success and a great place to work.
ITS has an immediate opening for an IT Services Supervisor. This individual will be responsible for directing and supervising the employee activities within a large site, or multiple sites within an assigned territory. Responsibilities will include:

  • Manage a team of IT Field Techs and Service Desk Techs.
  • Ensuring employees and teams meet other corporate objectives to include six sigma, service quality, site excellence, and continuous improvement
  • Providing leadership, training, and career development for all employees
  • Ensuring that teams meet and exceed territory and corporate goals
  • Working with sales teams in providing support on sales calls, proposal development, contract renewals, cost build ups, incremental revenues, and other related support functions as required
  • Coordinating employee performance evaluation's, hiring, discipline issues, and related duties in a timely manner
  • Providing department reports, charting, internal and external customer presentations

Qualifications:

  • Bachelor's degree from a four-year college or university and 5 - 10 years of related experience, or equivalent combination of education and experience in management
  • Experience in operational and financial activities, subordinate development, and budget preparation

ITS offers a competitive salary and benefits program which includes:

  • Medical/dental plans
  • Prescription drug program
  • Vision plan
  • 401(k) with company match
  • Tuition reimbursement
  • Flexible spending account

ITS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

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