Job Summary and Scope:
The Candidate will be responsible for supervising day to day activities and operations of team members in Portal Billing. Evaluates and coordinates workflow activities to achieve expected volume. Ensures work is completed within set SLA's whilst maintaining accuracy in the group's work.
- Supervise Portal Billing team in loading of customer invoices into various on-line portals used by our customers to ensure timely billing.
- Coordinate and delegate workload to ensure equitable distribution to meet deadlines; whilst training and developing the team members.
- Review and implement department process improvements to become more customer focus and action orientated.
- Partake and be a subject matter expert in projects related to or involving the portal billing area.
- Must be able to handle high volume of work and meet tight deadlines.
- Supervise, train an