The Customer Service Supervisor is responsible for ensuring that optimal service levels are achieved with Wesco's end users by prioritizing, monitoring and actively engaging your team in executing daily sales support functions. The sales support functions include but are not limited to: sales order entry and administration (for ad hoc and contract sales), in depth customer dispute reconciliation, and JIT/LTA contract administration. In this role, you will actively engage and build working partnerships with various departments (specifically, Procurement, Internal and Customer Operations, Finance, etc.) to support deliverables in alignment with regional and global sales initiatives.
As the Customer Service Supervisor, you will train and mentor the customer service team incorporating Wesco's vision and values in all activities to sustain Wesco’s business plans and strategic sales objectives.
DUTIES AND RESPONSIBILITIES
Perform additional responsibilities as assigned
Bachelor's degree in the area of study of Business Administration, Sales and Marketing, Supply Chain Management, and/or a combination of education and relevant work experience in sales, is preferred
5-7 Years of combined experience in fields of sales, contract administration, supply chain (preferably in the aerospace or chemical management industry)
Demonstrated ability to develop and maintain long standing customer relationships
Proven ability to effectively manage customer accounts to maximize sales with profitable results
Demonstrated ability to train and mentor others to excellence
Demonstrated ability to be results-driven and profitability-minded, most specifically in customer engagement and sales negotiations
Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service
Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously
Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
Ability to be detailed oriented and perform in-depth account research, if required
Maintain clear and accurate data entry, documentation and reporting skills, as required
Maintain strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required