Co-operators

Supervisor, Client Entreprise Centre

Co-operators • $72K — $121K *
Laval, QC H7A 0A1In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2+ years of experience in client service and sales in insurance or related fields.
  • Post-secondary education required.
  • General Insurance Licence is mandatory; Commercial Insurance Licence or CIP designation is a plus.
  • Compliance with provincial licensing requirements and continuing education is necessary.
  • Strong knowledge of client service, productivity goals, and sales models in the insurance industry.

Responsibilities

  • Lead and develop a team focused on client service and sales.
  • Build and maintain relationships with business partners to enhance corporate reputation.
  • Implement and improve workflows and processes to support team goals.
  • Create a client-centric environment that adheres to ethical and legal standards.
  • Drive client and profitability growth through strategic participation and sales achievement.
  • Coach and develop team members while managing performance and achieving departmental objectives.

Benefits

  • Opportunities for training and career development.
  • Flexible work options and generous paid time off.
  • Holistic well-being programs for physical and mental health.
  • Paid volunteer days to support community engagement.
  • Comprehensive total rewards package including retirement plans and health benefits.
Full Job Description
Company: CGIC
Department: Distribution & Sales Supp
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is required.
Additional Information: This/these role(s) is/are currently vacant

As the Supervisor, Client Entreprise Center you will provide leadership to a team responsible for client service and sales. You will manage team members' performance and development emphasizing on client service delivery, business development and organizational growth and you will work with the management team to ensure operational results are achieved, change is managed, and benefits are realized.

How you will create impact:

  • Building and maintaining effective relationships, establishing rapport with business partners, and increasing opportunities to develop corporate trust and reputation.
  • Implementing and evaluating workflows, processes and procedures, identifying and initiating process improvements and supporting staff in understanding and maintaining commitment to the change process.
  • Fostering a client-centric environment including addressing business processes and outcomes that impact the client and ensuring ethical behaviour and compliance with corporate policies, industry standards and legal regulations.
  • Ensuring client and profitability growth by contributing to the achievement of overall sales and goals for the team's line of business and participating in strategies to grow the business in the community.
  • Coaching and developing your team, recruiting and selecting talent, recognizing achievements, and managing performance, to develop an agile team and achieve department objectives.


To join our team:

  • You have two years of experience in client service and sales within the insurance industry or a related field.
  • You have completed post-secondary education.
  • You hold a General Insurance Licence and holding a Commercial Insurance Licence or the Chartered Insurance Professional (CIP) designation is an asset.
  • You meet all the provincial licensing requirements in accordance with continuing education to obtain and maintain all licences.
  • You have strong understanding of client service, quality and productivity goals, and multi-channel services and sales models including expert knowledge of products and best practices within the insurance industry.


How you will succeed:

  • You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
  • You foster innovation and continuous improvement with a focus on client experience.
  • You facilitate the adoption of change and create a high-performance culture through alignment of your team's work with organizational goals.
  • You successfully convey messages and demonstrate openness to exploring alternative points of view.
  • You use critical thinking to guide decision making.


What you need to know:

  • You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.


What's in it for you?

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program


Salary information

Expected salary $72,847.00 to $121,411.00 CAD

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

About Co-operators

Co-operators provides auto insurance, home insurance, life insurance, commercial insurance, farm insurance, and group insurance, as well as investment products and property development. They provide travel-related insurance products, hospital and medical coverage, accidental death and dismemberment, vehicle replacement, and hospital and medical coverage insurance.

Co-operators Careers

There has never been a better time to join the dynamic team at Co-operators, a leading company renowned for its commitment to community and sustainability.

Work You’ll Do

Join Co-operators' top-tier team to assist some of the most respected and well-known businesses in navigating their paths to growth and innovation. At Co-operators, the fusion of technology, industry expertise, and leadership in sustainability shapes a unique marketplace position. Engage with a diverse team of business and sustainability advisors to help clients through their transformative journeys. Collaborate with a robust group of professionals dedicated to pioneering change and promoting diversity and inclusion within the industry.

Introducing the Co-operators Business Group Advisory

The team is crafting a market-leading Advisory group to guide well-known companies through their growth and innovation phases, leveraging Co-operators' strong foundation in ethical business practices.

Do Innovative Work

Become part of a team where innovation meets practical application, creating solutions that not only drive business success but also contribute positively to society.

Do Innovative Work

Deliver targeted solutions that leverage deep consulting experience and a commitment to sustainable, innovative practices that are unmatched in the industry.

Be Part of a Great Team

Engage in projects that utilize cutting-edge technology and embrace the comprehensive capabilities of a team committed to excellence and ethical leadership.

Future-proof Your Career

With Co-operators, the potential for professional growth is vast, offering numerous opportunities to advance one's career through continuous training, development, and certification support.

Explore

Discover how Co-operators is leading the way in employee benefits programs, offering extensive diversity training and leadership development to prepare for the future of work.

The Co-operators Leadership and Innovation Alliance

This alliance is dedicated to fostering a culture of leadership and innovation, helping clients and employees alike to navigate the challenges of the modern business landscape. The combined expertise of the team ensures that both innovation and ethical practices drive industry leadership.

Stay Connected

Join the Team

Search for open positions that match your skills and interests. Co-operators seeks passionate, curious, and creative team players who are driven to find solutions and excel in their careers. SEARCH CO-OPERATORS JOBS

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the professionals who work at Co-operators.

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Learn more about Co-operators
Size
5,001 employees
Industry
Finance & Insurance
* Ladders Estimates

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