Supervisor ( Claims ) Liability

Arthur J Gallagher   •  

Mechanicsburg, PA

Industry: Accounting, Finance & Insurance

  •  

11 - 15 years

Posted 93 days ago

Position Summary: Under moderate management, supervises a team ofclaimsadjusters.  Actively drivesadjuster hiring and leadsadjuster training. Actively manages assignedadjuster workloads and performance. Participates in compliance and best practicereporting.  Demonstrates a thorough understanding of corporate policies and procedures.  Essential Duties & Responsibilities:

  • Uses various metric driven tools such as FOCUS, the Claim Operation Tool Kit to evaluate performance and identify problem areas in advance of them becoming service issues.
  • Reviews findings with manager to jointly develop a plan for corrective action..
  • Defines team goals and communicates those goals to assigned staff. Motivates people to perform at the highest level.
  • Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled.
  • Communicates with clients, carriers and brokers in a professional, positive and proactive manner.
  • Works collaboratively across all internal departments.

 

 Required:

  • High school diploma.
  • 10 or more years related claim experiencerequired.
  • Appropriately licensed and/or certified in all states in which claims are being handled.
  • Knowledge of all team member related functions.

Desired:

  • Bachelor's Degree.

Work Traits:

  • Requires exceptional analytical and problem solving skills. 
  • Ensures flawless and consistent execution of client service instructions and performance guarantees
  • Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

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