Superintendent Ops I

Amtrak   •  

New York, NY

Industry: Transportation


11 - 15 years

Posted 38 days ago

This job is no longer available.

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The position is responsible for overall contract adherence, oversight and operational management of Amtrak’s agreement with the MTA, NJT and Septa services.  The position has direct oversight responsibility, supports and manages all departments within the commute district and ensures they are aligned around the strategic objectives and plans for operations and adherence to Amtrak and the commuter agency policies and procedures, with a focus on evaluating the effectiveness of the service delivery, organizational structure, staffing, and other internal operations.  Identifies opportunities for improvement; establishes effective communications; development and monitoring of the budget; and responds to requests for information from local, state and federal agencies as associated with Amtrak and commuter operation agreement, policies and procedure. Is a direct liaison between Amtrak and the agency and advises, directs and consults with the agencies senior department managers and other appropriate staff to identify and resolve problems or conflicts, defines areas for enhancements, cross-functional efficiencies and improvement, and identify approaches and plans to meet/exceed objectives.  Coordinates with, supports, and provides information to agency executives and management staff, city/county staff and officials, outside agencies, consultants and vendors, and special interest groups (as appropriate); prepares correspondence and supporting documentation (reports, presentations, etc.) as required and performs related duties as assigned.



  • Responsible for day-to-day oversight, management and leadership of the entire commuter operation.
  • Make operating decisions on behalf of Amtrak and has signing authority subject to Amtrak procedures.
  • Oversee and ensure the execution of safe and on-time performance of trains operating in and through the commuter district.
  • Oversees the supervision of trains, dispatch, customer service operations, engineering, finance, procurement, facility maintenance and mechanical departments or as indicated in agreement.
  • Ensures efficiency test goals are met by observing and communicating with transportation and dispatch management to ensure compliance with accepted operating rules and procedures.
  • Ensure consistent delivery of high quality service that meets or exceeds passenger expectations.
  • Advanced leadership and management skills with a proven ability to motivate others.
  • Working knowledge of the CFR 49 transportation code.
  • Responsible for the development and implementation of the department’s safety plans, with specific goals and objectives to reduce injuries.



  • Bachelor’s Degree OR equivalent combination of training, education and relevant experience may be considered in lieu of a degree
  • 11 plus years of relevant experience
  • Significant experience with train and engine operations.
  • Significant leadership, customer service delivery and financial management experience.
  • Experience and familiarity with commuter and freight operating agreements.
  • Demonstrated leadership, management, decision making, conflict resolution, and team building skills with a proven ability to motivate others.
  • Demonstrated innovative and creative problem solving skills.
  • Effective interpersonal communication skills including writing, presentation, meeting and interview facilitation along with demonstrated experience communicating orally and in writing within and outside of an organization.
  • Working knowledge of applicable CFR 49 requirements and applicable Amtrak labor agreements.
  • Demonstrated computer skills.


  • Knowledgeable in a railway and rail transit rolling stock.
  • Knowledgeable in contract management or procurement and in some areas of AAR, FDA, FTA, and FRA standards.
  • Leadership experience in a behavior-based safety culture.

Must have excellent written and oral communication skills.

Requisition ID:38861
Posting Location(s):New York
Job Family/Function:Transportation 
Relocation Offered:No 
Travel Requirements:Up to 50% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Transportation || No Additional