Industry: Accounting, Finance & Insurance•
5 - 7 years
Posted 30 days ago
Regulatory Operations, a division of CCB Operations, provides critical operational services and oversight for key regulatory requirements across JP Morgan Chase.
Regulatory Operations consists of the following functions:
? Credit Bureau Operations and Oversight
? SCRA/MLA Operations and Oversight
? ADA, Elder and Vulnerable, and Firmwide Bankruptcy
Position Summary Overview
We are seeking an individual to serve as the strategic super user manager for Regulatory Operations. This important role will work closely with both Regulatory Operations and other CCB Operations leaders to identify and implement super user process and technology outcomes and to develop end to end change management leading to a culture of continuous improvement.
The individual must have a proven track record of superior problem-solving skills through previous experience in customer service, program management, operational excellence, setting business priorities and goals, project and people performance and planning, risk avoidance and mitigation, and business strategy and growth. The individual must effectively partner and communicate with confidence and influence with other centers of excellence, project management offices, technology, finance, compliance, audit, HR, etc.
? Drive assessment and standardization across processes, reporting and prioritization. Suggest and implement controls to improve efficiency and accuracy of existing processes. Build and rollout new training efforts to address knowledge gaps.
? Develop key MIS performance analytics and reporting.
? Establish and manage governance forums that could include weekly staff, steering committee and business control meetings.
? Evaluates partnerships with other operations and firmwide teams to ensure role clarity and good hand-offs, encouraging lessons learned and best practices sharing across teams.
? Establishes common framework for communication, business reviews and reporting.
? Help drive the introduction of a Continuous Improvement (CI) culture, including:
o Idea generation for CI from all levels of the organization.
o Front-line employees owning production reviews.
o Assessment of maturity and progression for the CI culture.
? Facilitates an ongoing Audit and Compliance relationship to ensure insights are shared real-time around emerging risks or issues-so that risks and issues are business identified and managed proactively.
? Manages centralized reporting and standard reporting practices - drives consistency, common platform (e.g., Tableau or other tools) for operational reporting, analysis of data - seeks to understand centralization opportunities.
? Bachelor's degree required. Advanced degree (MBA, Business Analytics) a plus.
? At least 5 years of related experience (Program Management, Financial Management, Controls)
? Prior customer service, contact center and/or case management leadership would be helpful
? Independent self-starter with the ability to handle multiple priorities and produce successful results in a fast-paced environment; Proven ability to work under pressure and within an environment of rapidly changing priorities
? Critical thinking ability; can understand all the information available, tie it all together and speak to it clearly and concisely
? Established track record of delivery in complex environments
? Excellent interpersonal skills with the ability to successfully engage and influence a broad range of individuals across various complex businesses and key support functions
? Strong analytical, problem solving, critical thinking and decision making skills
? Highly organized and detail oriented
? Excellent verbal and written communication skills with the ability to present information in differing degrees of detail and form depending on the audience
? Proven work experience influencing others (change management) to initiate a recommended course of action to solve a problem or increase efficiency
? Must demonstrate a strong attention to detail with excellent organization skills.