At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wholesale Banking provides financial solutions to businesses across the United States and globally. Our nine major business lines include Business Banking, Middle Market Banking, Government and Institutional Banking, Corporate Banking, Commercial Real Estate, Financial Institutions Group, Wells Fargo Commercial Capital, Wells Fargo Securities, and the Investment Portfolio. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.
With more than 31,000 team members across 700 locations, Wholesale Banking provides financial solutions to businesses across the United States and globally, with annual sales generally in excess of $5 million. Products and business segments include Business Banking, Middle Market Banking, Government and Institutional Banking, Corporate Banking, Commercial Real Estate, Wells Fargo Capital Finance, International, Real Estate Capital Markets, Commercial Mortgage Servicing, Corporate Trust, Equipment Finance, Wells Fargo Securities, Principal Investments, and Asset Backed Finance.
We develop long-term relationships with customers with the primary objectives of:
Wholesale Customer Excellence
Wholesale Customer Excellence, part of the Wholesale’s COO organization, drives a better understanding of our customers in order to help build better customer experiences, meet business targets, and reduce risk, all using a One Wholesale approach. The core focus of the Wholesale Customer Excellence team is to understand customers and team members and their experiences through data, proprietary and secondary, insights & analytics and to translate this knowledge into actionable, measurable and prioritized customer experiences, programs and projects using a One Wholesale approach
Strategy & Measurement Team
The Strategy & Measurement team works across Wholesale and the broader Wells Fargo Enterprise to understand and continually assess our customers’ journey and experiences within Wholesale and across the Enterprise. We use these data-driven insights to develop strategies and recommendations, and subsequent implementation and measurement plans, for foundational improvements that will differentiate wholesale’s performance, creating truly excellent experiences for our customers and team members. The programs and strategies this team brings to life are viewed through a one-Wholesale lens, although we support individual business lines as well.
We are looking for a Customer Excellence Strategy Consultant to join our newly formed team. Reporting directly to the Strategy & Measurement Lead within the Wholesale Customer Excellence team as part of Wholesale COO, this role is responsible defining, developing and communicating customer experience initiatives within Wholesale. Self-motivated and flexible, the incumbent must be adept at both creative and analytical thinking, with proven success in introducing new ideas and influencing change. Specifically, this role will:
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Other Desired Qualifications