The EEM Senior Specialist is a role that is engaged in supplier governance, contract management, portfolio strategy, reporting, and matrix partner collaboration. This function helps maximize Supplier performance while minimizing risk to Cigna, our clients and our customers.
The EEM must have experience in dealing with dynamic business requirements that are tied to strategic level business objectives. In order to effectively engage this resource must have experience dealing with various management levels to achieve desired outcomes through sourced engagements. The resource must be able to deal with ambiguity as business objectives evolve, and must be able to identify and mitigate Cigna’s risk as necessary.
Supplier Governance & Contract Management
Set and ensure adherence to a consistent governance process for our largest and/or higher risk IT Hardware, Software and Services suppliers
Monitor overall performance of assigned suppliers against agreed upon service level agreements and/or other measurement criteria
Understand, compile, manage, and communicate required information for supplier performance reviews on a monthly, quarterly or annual basis including profiles, reports and scorecards as necessary
Perform recurring Enterprise Business Review sessions with business/matrix partners and suppliers on a quarterly or semi-annual basis in order to provide strategic guidance to suppliers
Review and revise Enterprise Agreements, Service Level Agreements, Change Orders and Statements of Work with suppliers to optimize benefit and minimize risk to Cigna
Assist in software license compliance audits
Conduct or oversee reconciliation of invoices to adhere with contract terms
Portfolio Strategy & Reporting
Support the delivery of a portfolio plan that will drive business needs with improved quality as well as reduced costs
Deliver a reporting strategy for EEM and Sourcing that includes action-oriented reporting to support management decision making in the domain of Supply Chain Management
Directly or indirectly (through business and matrix partners) manage key supplier relationships in assigned portfolio using Cigna's Supply Chain Management best practices
Work with Strategic Sourcing counterparts and business/matrix partners to define and execute negotiation strategies with Suppliers
Function as the subject matter expert related to contract terms, conditions, and financials for key suppliers in assigned portfolio
Matrix Partner Coordination
Facilitate partnerships throughout Legal, CIP, IT, and many other internal teams to ensure both Cigna and SCM best practices are followed in regards to competitive activity, in addition to mitigating risk
Provide guidance on process and streamline interaction among matrix partners in regards to approval and contract process, especially in regards to large enterprise deals
Assist with the constructive handling or resolution of conflict both internally and externally with suppliers, business and matrix partners
Influence internal customers and Sourcing team to ensure contracts inclusion of proper metrics to measure supplier performance
Support offshoring of SCM activities as applicable
Minimum of 4 years’ experience in strategic sourcing, supplier management, or Information Technology strongly preferred
Bachelor’s degree in Information Technology, Supply Chain Management or a related field strongly preferred
Competence with Microsoft Word, Excel and PowerPoint
Able to facilitate
Familiarity with Source to pay and Risk Management tools such as Ariba, and Hiperos
Experience in drafting, revising and reviewing contracts, SLAs, Master Service Agreements and Statements of Work.
Experience in measuring and improving supplier operational performance.
Experience with healthcare industry rules around protection of PHI/PII and security framework
Able to define and establish new, efficient processes with appropriate controls.
Strong leadership skills; inspires confidence and respect with associates and suppliers.
Strong decision making/problem solving skills; can identify issues, recommend and implement solutions.
Strong organizational, consultative and collaboration skills - builds relationships and is able to effectively influence both internal and external business partners.
Demonstrates negotiation and supplier management skills with proven success; able to negotiate directly with internal and external partners.
Influences vendor behavior without negatively impacting client service.
Strong presentation, written and verbal communication skills among various levels of leadership
Ability to excel and prioritize workload in an environment of high ambiguity and quick pace