Strategic Account Manager, Service Cloud- Communications, Media & Technology at Salesforce in San Francisco, CA

Job Details

As an Account Executive within the Service Cloud team, you would be responsible for selling the world's #1 platform application for Service, which is the fastest growing application solution at Salesforce. You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales. The Account Executive will formulate and execute a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and developing new customers in the enterprise space. This role will work both inside of large existing accounts as well as prospect and hunt to build new relationships in a set of named accounts within our Communications, Media, and Technology vertical. This is a prime Account Executive role where you will be responsible for leading the deal.

Your Impact:

You will work closely with current customers and prospective customers as a trusted adviser to deeply understand their unique company challenges and goals. You will consult with customers on the Salesforce Service Cloud to evangelize solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Responsibilities:

• Develop and execute successful Service & Support sales campaigns
• Personally create new leads from prospecting efforts and assist others
• To thoroughly qualify leads & sales opportunities
• Leverage business from new & established relationships
• Strategize, negotiate & close business
• Exceed an annual sales quota

Required Skills/Experience:

• 5+ years of experience with selling technology solutions
• Prospecting Skills
• Consultative selling experience
• Solution Selling Ability
• 4+ years selling software/SaaS with outstanding quota attainment history and track record
• Extensive background selling Customer Service or Call Center solutions

Desired Skills/Experience:

• Objection Handling Skills
• Discovery Skills
• Planning and Closing Skills
• 4 year college degree
• Consistent overachievement of goals
• Creative with problem solving skills and ability to succeed in a fast paced environment
• CRM experience
• Proven ability to work well as part of an extended sales team