Strategic Account Manager at Serta in Los Angeles, CA

Position Details

Summary: Manages a number of major regional accounts with multi-market influence and coordinates with other SSB sales representatives and cross-functional channel team to execute a comprehensive marketing plan.

Essential Duties and Responsibilities:

 Evaluate market-by-market penetration of major accounts to identify competitive strengths and market-share opportunities

 Oversees total annual sales volume less than $25M

 Develop semi-annual market-penetration plan for the accounts

 Coordinate the deployment of RAS and KCSR resources to execute the plan

 Use of Supply Agreements and strategic pricing/merchandising is essential

 Maintain direct relationships with key decision makers in accounts

 Interact with Operations associates to ensure order fulfillment and returns

 Understand the competitors' local strategy and deploy strategies to counteract

 Conduct business and product reviews with the customer

 Ensure Simmons products and marketing message is positively and fairly represented in terms of total floor space, point of sale, condition of the floor samples and location

 Report account information as required.

Position Qualifications:

 Merchandising and pricing skills

 Develop and maintain positive relationships with Retails Sales floor and management

 Excellent customer service and attention

 Effectively communicate marketing messages

 Proficient with problem identification and conflict resolution

 Proficient in the application of team building skills and able to function within a team environment

 Proficient in MS Office Suite and the Internet

Education/Experience:

 2+ years experience as SAM or 7+ years retail / consumer product sales experience (of which 2+ years of which must be in bedding sales)

 Bachelor's degree (BA or BS) required or equivalent experience

Leadership Skills:

 Inspire (create compelling future, develops and motivates, positive influence, celebrates successes)

 Impact (accomplish important work, reliable, executes, continually raises the bar)

 Innovate (champions new ideas, continuous improvement, adaptable, practical solutions)

Functional Skills:

 Customer Account Management

 Sales Channels

 Selling Skills

Job Factors/Work Environment:

 Up to 50% travel

 Work is primarily sedentary in nature

 Frequent overnight travel and holiday and weekend hours

 Up to 20% of time spent in retail store service and training

Major Relationships:

 RVPs Sales

 District Sales Managers

 Other Strategic Acct Mgrs.

 Strategic Territory Mgrs

 Retail Account Specialists

 Key Customer Service Reps

 Channel Merchandising

 Sales Finance Team

 Customer Operations Team Marketing team

 Retail sales associates

 Retail management