Strategic Account Manager - Data & Analytics


Burbank, CA

Industry: Technology


5 - 7 years

Posted 26 days ago

  by    Hamish Scott

Keywords - Sales / Enterprise Sales / Strategic Account Manager / Account Director / Software / SaaS / Subscriptions / Business Information / Business Intelligence / Data / Analytics / Scientific and Academic Research / Pharmaceutical and Biotech Intelligence / Life Science Research / Intellectual Property Management / Anti-Fraud / Brand Protection / Clinical Trial Research / Competitive Intelligence


Quite simply, we are the market leader in our industry.

Boasting over 4,000 employees and operating in more than 100 countries, we own and operate a collection of subscription-based software, information, data and analytics solutions and value-add professional services focused on scientific and academic research and pharmaceutical and biotech intelligence.

Business is great and to continue in this vain we are looking for some high performing sales professionals.

Currently we have openings on both coasts for a Strategic Account Manager.

Main Purpose of Job:

The Strategic Account Manager (SAM) will have a proven track record selling technology and information solutions and services to life sciences companies. This role requires a dynamic self-starter who has the ability to network and manage relationships across many different functions and levels of seniority within complex global organizations.

The post holder will be responsible for developing and implementing an effective global account strategy through collaboration with Strategic Account Team members, the professional services team & customer training team. The candidate must be a strong communicator to both senior management and scientific end users with an ability to clearly articulate an in-depth understanding of our Product, Platform, Solution, and Services capabilities.

Duties and responsibilities:

To achieve/exceed territory revenue plan.

To maintain existing subscriber base through renewals and to grow revenues from within existing accounts.

SAM will be charged with developing, adapting, and ultimately owning the sales strategy for each account.

To acquire detailed in-depth knowledge of our products and to keep that knowledge up-to-date.

To report back from customer training sessions; recording customer feedback, gathering customer intelligence, and managing follow-up as required.

To maintain and update sales progress reports and other administrative reporting mechanisms according to agreed timeframes.

To liaise effectively with internal departments (Product Development, Sales Support, and Marketing) to maximize sales opportunities and to keep up to date with existing and new services and marketing/sales campaigns.

To organize customer visits efficiently.

To maintain customer satisfaction with all our services and functions.

To take responsibility for identifying training and developmental needs for yourself on an on-going basis.

Knowledge, Skills, and Abilities Required:

Degree (BA level) equivalent or higher.

5-10 years of proven success selling solutions (information, technologies, services) with at least 2 of those into life sciences companies.

The ability to deal with a wide range of customers, from Heads of Information, Research & Development, Informatics, Translational, Clinical, Commercial, and Regulatory within large Pharma and Biotech.

A keen ability to extend the customer contact base through to new business channels and to develop the strategic alignment to customer.

Appropriate granular knowledge and understanding of the Drug Development business and its key drivers, able to present an appreciation of the competitive landscape of the life sciences sectors.

Ability to manage and generate revenue from existing customers through a conscientious and driven approach with excellent customer management skills.

Commercial acumen; with a proactive and creative approach to looking after the needs and concerns of customers and an understanding of the role of customer training as an integral part of the sales process.

Excellent communication and influencing skills through verbal, written, and interpersonal presentation.

Ability to communicate complex technical information to both small and large groups and to handle questions in a commercially astute and sensitive manner.

Well organized and disciplined team player in regards to policy, procedure, and standards.

Good organizational skills with the ability to set priorities and be flexible in changing, fast-paced, and high stress environment.

If you think you have what it takes to achieve success in this role, then don't hesitate to apply.

Competitive salary with full benefits and the chance to work for a true market leader operating in a very niche sector.


$120K - $180K