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Strategic Account Manager/Customer Success in Boston, MA



$100K - $150K*


Account Management


11 - 15 years

Job Description

Job Description

The Strategic Account Manager is responsible for generating revenue for ServiceMax in the assigned territory named accounts. This includes providing feedback on market requirements, product capabilities and future industry development and trends. He/she will manage revenue growth, customer success and renewal rate targets across a book of business, building relationships internally and externally to understand clients needs, increase adoption and ensure a positive customer health mitigating the risk of churn. He/she is responsible for a set quote on renewals and license expansion as well as the customer success of the assigned portfolio. He/she is responsible for creating long-term, trusting relationships and ensuring we have raving fans in our customers. We truly believe that customers will stay and expand if they are successful and see the value and ROI from the product and investment.

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Valid through: 2020-5-19

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* Ladders Estimates