Strategic Account Manager at AccentCare, Inc. in Dallas, TX

POSITION SUMMARY:

The Strategic Account Manager is the relationship manager for our key customers, representing the full range of AccentCare products and services. Key customers will be strategic, large, and/or highly visible organizations with significant AccentCare projects planned or underway. This role is responsible for managing and growing the relationships within assigned key accounts to ensure long-term profitability and growth.

AccentCare will make reasonable accommodations to "otherwise qualified individuals.”

MAIN DUTIES AND RESPONSIBILITIES (Essential Functions of the Position):

• Promotes a high level of customer satisfaction
• Engages in regular face-to-face interactions within assigned accounts to establish executive credibility and relationships, while creating widespread support throughout customer organization
• Proactively assesses, clarifies, identifies, and validates customer needs on an ongoing basis
• Leads solution development efforts that best address customer needs, while coordinating involvement with all necessary company resources
• Collaborates with team members assigned to customer accounts
• Takes ownership and escalates service issues; works closely with the agency and clinical operations
• Responsible for understanding customers: organization, goals, structure, products, and services
• Intimately understands customer environments and strategic priorities in order to build value propositions that drive continued repeat business to AccentCare
• Takes lead responsibilities during customer implementations with support from market development and clinical operations
• Maintains customer account plans, updating regularly
• Drives profitability by achieving sales volume targets and strategic objectives within assigned accounts
• Supports the strategic account planning process with the Market Development team
• Stays abreast of market changes and continually seeks strategic partnership opportunities
• Communicates monitors and assures key performance metrics associated with assigned accounts
• Cross-sells and develops new relationships with assigned accounts
• Monitors trends and risks of attrition within assigned accounts and takes appropriate action, escalating all relevant information
• Maintains extensive and ongoing knowledge of AccentCare products
• Performs special projects and other duties as assigned
• Complies with applicable legal requirements, standards, policies, and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA, and Documentation Standards
• Maintains a commitment to the values and mission of AccentCare

ACCOUNTABILITIES & PERFORMANCE MEASURES

• Achieves assigned targets and key metrics in designated accounts
• Maintains operational excellence and high customer satisfaction
• Meets assigned expectations for profitability
• Achieves strategic customer objectives
• Identifies expansion and growth opportunities

ORGANIZATIONAL ALIGNMENT

• Reports to RVP of Sales
• Dotted line accountability to Executive Director
• Works closely with VP Market Development
• Works closely with agency personnel to ensure customer satisfaction and problem- solving
• Ability to cultivate client loyalty
• Strategic consultative abilities
• Strong overall knowledge of the post-acute environment
• Exceptional problem-solving skills
• Excellent oral and written communication skills
• Ability to effectively present information, respond and follow up on questions and inquiries from customers
• Strong business development, negotiation, and influencing skills
• Ability to handle multiple projects simultaneously
• Ability to deal with changing priorities to complete tasks in a short period of time
• Ability to operate in a matrix reporting structure in a dynamic environment
• Exceptional organizational and time management skills
• A strong professional work ethic
• Motivated
• Account Management Experience – Required
• Service Sales Experience – Required
• Healthcare experience and/or Clinical Background – Required
• Candidates must possess a Bachelor's degree or equivalent experience, a minimum of 5 years of sales experience
• Self-starter lists the support of organizational resources as needed