Store Manager

Salary depends on experience
Posted on 04/20/18
Melbourne, FL
5 - 7 years experience
Telecommunications.
Salary depends on experience
Posted on 04/20/18

JOB SUMMARY
The Spectrum Store Manager is responsible for planning, organizing, staffing, directing and supervising Spectrum Store Operations. This includes managing multiple payment lobbies which transact several thousand customer transactions per month including sales, payment, equipment transactions and general billing and service assistance for customers. This position will also ensure strict compliance with established cash control policies.

MAJOR DUTIES AND RESPONSIBILITIES

  • Sets productivity and sales goals, develops departmental plans, develops metrics to measure individual and department performance, and develops methods and procedures
  • Defines the responsibilities of the Spectrum Store Supervisors and works to develop and enhance their supervisory skills. Performs annual performance reviews and provides frequent feedback and coaching
  • Establishes, implements, and enforces cash policies for all Spectrum Stores
  • Manages the daily reconciliation of cash to the billing system and cash to bank statements
  • Travels to various locations in order to oversee and monitor day-to-day operations
  • Maintains established departmental performance standards, including FCC and franchise performance standards
  • Ensures departmental compliance with Spectrum safety programs and applicable safety laws
  • Ensures departmental compliance with human resources policies and procedures, including active participation in the Spectrum’s EEO program
  • Evaluates and analyzes the impact of standard and non-standard billing and service events on Spectrum Store activity and responds accordingly
  • Provides senior management with the requiredbudget related information
  • Participates in required leadership meetings and provides all pertinent information for optimal system operations
  • Participates in all necessary public relations work, including interaction with local equipment vendors and service contractors
  • Communicates effectively within all levels of the organization and informs appropriate associates or departments of all pertinent business related issues

REQUIRED QUALIFICATIONS

  • A minimum of five (5) years customer service experience is required, preferably in the cable television industry
  • A minimum of five (5) years supervisory experience is required
  • Good computer and computer software skills are needed, including word processing and spreadsheet
  • Full knowledge of system data management and customer billing systems is necessary
  • Must have strong analytical capabilities
  • Excellent organizational skills and the ability to handle multiple projects under pressure with minimal supervision are essential
  • Must have the ability to work flexible hours as required, including evenings and weekends
  • Ability to travel to various locations as necessary
  • Excellent oral, written and interpersonal skills are needed to interface effectively with staff, department management, customers, vendors and various otherinternal and external parties

PREFERRED QUALIFICATIONS

A college degree is highly recommended

217163BR-2.

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