Ensure an elevated level of sales and services is practiced by all associates. Lead by example
Demonstrate product knowledge and ensure delivery of this knowledge to staff
Formally and informally conduct market research and competitor analysis
Ensure all employees provide excellent customer service and experience at all times
Coach and develop retailassociates to meet store goals
Ensure you are building a candidate pipeline via networking, interviewing, etc.
Lead the recruitment, onboarding, training and development of all staff
Directly responsible for the management and success of all store employees
Delegates appropriately to ensure efficiency of store operations and to develop team members
Resolves all HR and employee issues in a timely and effective manner, partnering withHR and Area Manager when necessary.
Be intimately familiar and able to perform and train staff on all store operations tasks from register to stock room.
Solution oriented. Address problems proactively and with potential solutions.
Ensure all company policies, procedures, initiatives, directives, are communicated and executed
Work with the HR to process new hire paperwork, status changes, departures and all other people admin processes
Leads team through change and challenges
Provides regular feedback, coaching and counseling on performance
Identifies, creates and manages the execution of all store business plans that drive performance results and maximizes business opportunities
Monitors daily, weekly, and monthly sales goals of team members
Builds customer loyalty through in store experience
Works closely with VM and buying teams to advise on product assortment and displays based on customer demographics/market
Knows and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies. Ensures team is educated on all and managers are able to confidently speak to all.
Represents the brand and ensures team members are embodying the brand spirit in all interactions with customers and peers.
Responsible for success and results of all areas of the business. Knows when to delegate and when to take ownership and responsibility.
Ensures store is operating in a fiscally responsible manner and with integrity
Build and maintain good communication with members of corporate team
Responsible for store schedule ensuring adequate floor coverage at all times
Ensures cash handling and register procedures are maintained and executed accurate at all times
Ensures integrity of payroll procedures
Minimum 5 years specialty retailexperience with 5+ years in a Store Management role
Experience management a commissioned based environment
Demonstrated ability to drive sales and grow business
Demonstrated ability to motivate, lead and develop team
Luxury or contemporary management experiencepreferred
Proven experience leading a product and customer centric sales environment
Ability to prioritize and multitask
Passion for customer service, selling
Solution oriented. Ability to see and propose path to success with minimal direction