Sterling File Gateway Operations Manager

Industry: Accounting, Finance & Insurance


Less than 5 years

Posted 27 days ago

This job is no longer available.

Plano 1 (31061), United States of America, Plano, Texas

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sterling File Gateway Operations Manager

Capital One is seeking an experienced IBM Sterling File Gateway Operations Manager and Administrator for its Managed File Transfers (MFT) environment. This position will be responsible for the installation and maintenance of Sterling File Gateway, Sterling B2B Integrator, Sterling Secure Proxy, Control Center and ensuring the file transfers managed by these applications execute as expected.

The role will manage code deployments, application upgrades, performance monitoring, and tuning of all Managed File Transfer (MFT) components on AWS as well as provide remediation support during incident and event resolution. It includes definition and execution of best practice standards for the technical administration and operations team. Responsibilities include supporting protocols such as FTPS, SFTP, HTTPS and Connect:Direct in a cloud based deployment.

If you are seeking a challenging role opportunity that leverages AWS cloud based deployments, has responsibility for a critical enterprise platform and provides a key customer management function, then this role is for you!


  • Manage day-to-day installation, upgrades, operations and delivery of Sterling File Gateway enterprise platform critical to managed file transfers for Capital One.
  • Optimize deployments and configurations of application components on AWS.
  • Resolve operational problems within the defined schedules and service level agreements.
  • Monitor performance and execution of files managed through platform; respond to and troubleshoot problems.
  • Analyze root causes of operational malfunctions and provide resolutions.
  • Handle escalated issues and follow-up on outstanding issues promptly.
  • Ensure compliance and alignment with security and audit requirements.
  • Build out and apply monitoring and alerting functions necessary to ensure operational awareness of SFG platform performance and operation.
  • Develop preventive measures and document issue resolution procedures.
  • Recommend process improvements to improve operational efficiency and cost-effectiveness.
  • Maintain daily logs of operational issues and maintenance activities; Contribute to business meetings and report on issue status.
  • Address customer issues promptly and accurately.
  • Engage and interface directly with IBM as required for product support/questions.
  • Apply ITIL methodologies

Basic Qualifications

  • Bachelor Degree or military experience
  • At least 1 year experience with Managed File Transfer (MFT) Operations
  • At least 3 years' experience installing/maintaining Sterling File Gateway, Sterling Integrator, Sterling Configuration Manager, Sterling Control Center, or Sterling Secure Proxy
  • At least 2 years' experience with IBM Connect:Direct
  • At least 1 year experience implementing PGP, HTTPS, SFTP, or FTPS solutions
  • At least 1 year experience working with Business Process Modeling Language (BPML)
  • At least 1 year experience of UNIX and Linux Operating Systems
  • At least 1 year experience of kornshell scripting or SQL queries

Preferred Qualifications

  • 2-3 years' experience deploying applications on AWS
  • At least 1 year experience with SSL Certificate and PGP Key Management
  • 1+ year experience with Managed File Transfer (MFT) Operations within Financial, Health or other regulated Industries
  • 1-2 years' with Jenkins, Chef, CFT, and CI/CD
  • Understanding of firewalls, databases, Unix, and storage

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).