Staff Technical Project Manager

General Electric   •  

CT

Industry: Manufacturing

  •  

Less than 5 years

Posted 131 days ago

This job is no longer available.

Role Summary: Focuses on the wing-to-wing process of delivering software to our customers using electronically delivered software (eDelivery.) This role is responsible for integrating the eDelivery request and fulfillment process into the Salesforce Service Cloud CRM and Customer Portal including overseeing and driving development of feature sets, organizing priorities for development/enhancement, process development and deployment for supporting processes, maintenance, testing and communication. Essential Responsibilities:

  • Architect and execute the strategy around the request and fulfillment process of electronically delivered software
  • Delivery of click-to-chat and integration of professional services automation features into Service Cloud are additional candidate projects
  • Collaborate with business and functional partners and technology leadership in defining features backlog and specifying requirements
  • Drive technology discussion and strategy in line with business needs and company reference architecture
  • Define execution plan and approach based on project scope, expected timeline and available budget/resources
  • Facilitate convergence of functional and technical knowledge and build project teams
  • Work with globally located technical team often comprising of members of separate organizations to coordinate day-to-day execution as per outlined plan
  • Cooperate with and manage external vendors as required. Manage procurement and onboarding process
  • Ensure project management processes and best practices are followed. Drive simplification and improvement as necessary
  • Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required
  • Manage project risks, scope changes and other non-standard events throughout the life of the project
  • Manage stakeholder communication and progress reporting
  • Ensure quality of deliverables is verified and matching stakeholder expectations
  • Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected Qualifications/Requirements:

    Basic Qualifications:

  • Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, or Engineering or high school diploma and 5 years of IT technical experience
  • Minimum 3years of professionalexperience in Software DevelopmentProject Management

    Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • 3133795