$100K — $150K *
We are searching for a driven Staff Technical Program Manager to lead and execute technical programs for LinkedIn’s Global Customer Operations (GCO) org. These technical programs will involve building products that are used daily by more than 1K Customer Support Reps, who deliver a best-in-class support experience for all of LinkedIn’s 700M+ members in more than 200 countries worldwide. As a Technical Program Manager, you will drive end-to-end system migrations & integrations across teams within LinkedIn’s ecosystem to enhance member/customer experience and LinkedIn Support Rep productivity.
Successful candidate will have a solid track record of technical program management and will have demonstrated excellent leadership, along with organizational and communication skills in leading cross functional teams and programs to deliver successful outcomes. In addition, the right candidate will possess superior business strategy sense, product intuition, and technical understanding to fully integrate with product development teams and contribute at any level of depth. Analytical and communication skills and comfort with ambiguity are essential.
•Be able to own technical programs from inception to delivery.
•Build expertise around subject matter to be able to articulate technical details and requirements to various teams involved.
•Be able to work with business to understand their needs to help prioritize product features and development.
•Define metrics and indicators on the program health.
•Work with PM and Engineers to build strategy and long-term plan on how to execute the strategy.
•Experience working autonomously in a fast paced, high-growth, and results orientated environment that demands excellence
•Strong ability to navigate through ambiguity and solve complex problems.
•Make data informed decisions to steer the program and strategy.
•Lead Planning, execution and on-time delivery of cross-functional initiatives.
•Partner with all levels of management on project execution and team efficiency.
•Drive quarterly roadmap and resource planning activities and deliverables.
•Create a collaborative work environment that fosters autonomy, transparency, mastery, innovation, and learning.
•Work with Security, Production, Foundation, and other organizations in LinkedIn to help maintain momentum.
•B.S. in Computer Science or equivalent experience
•Proficient in managing large scale programs.
•7+ years of experience in technical product or program management, software engineering, or similar experience
•Ability to Implement critical initiatives for the organization.
•Experience in large CRM migrations or implementations
•Familiarity with Dynamics, Sales Force, or similar CRM products
•Experience in Omnichannel solution implementation or leading Automation Programs (AI, Virtual Agents, ML, RPA)
•Ability to succeed in a highly collaborative team environment with multiple in-flight initiatives and stakeholders
•Outstanding leadership, facilitation and problem-solving skills. Ability to effectively collaborate and influence at all levels of the organization
•Strong situational analysis and decision-making abilities
•Experience with Product focused Program Management.
Valid through: 11/23/2020
$200K — $250K
6 days ago
$200K — $250K
6 days ago