Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. Customer Support (CS) aims to build the world’s most loyal travel community through exceptional service. And AI has been and will continue to be the key to unlock timely, reliable, and empathetic solutions at scale.
As a Data Scientist working on Algorithms, CS, you will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operation agents to build scalable and robust systems to detect, mediate, and solve issues across a wide spectrum. You will be able to create meaningful impact through deep scientific understanding and interventions for Airbnb CS’s most critical challenges.
The Difference You Will Make:
For this role, we’re seeking an NLP expert to join the Customer Support Data Science team, and have a direct opportunity to contribute, influence, and lead in the CS x AI space by designing scalable scientific solutions for problems like:
A Typical Day:
How We'll Take Care of You:
Our job titles may span more than one career level. The starting base pay for this role is between $200,000 - $254,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
About AirbnbLearn More About Airbnb
$155K — $195K *
Today• 8 - 10 years exp
Hospitality & Recreation