Sr. Technical Trainer

Ayla Networks   •  

Santa Clara, CA

Industry: Networks


5 - 7 years

Posted 370 days ago

The Ayla Platform™ is the industry’s only complete end-to-end solution for transforming everyday products into cloud-connected devices quickly, easily and economically.  Ayla combines its innovative and highly efficient technology with best-in-class hardware, applications, cloud-based services and digital information services to allow manufacturers to reinvent their products for the smartphone era.

We are looking for an experienced technical trainer/consultant to create/develop technical training content for our ioT(internet of Things) platform products. In this role, you will be a part of our highly visible Training and Certification team. You will be responsible for both authoring and updating training content for Ayla products and also for delivering live/virtual training. You must be a quick learner and possess a solid technical aptitude to become an expert in Ayla’s platform and products. The ideal candidate has worked with platform/cloud/PaaS products, and is passionate about creating and delivering excellent training content. Additionally, you will be an excellent communicator and be able to explain complex subjects in a clear and interesting way. 

What You Will Be Doing

  • Design, develop, and maintain Partner, Customer, and Employee focused online training content, including:
    • Courses and Programs outlining key concepts, process flows and solutions to end users
    • How-to videos
    • Course assessments (exams), hands on exercises and user surveys
    • Quick Start Guides to accompany online training content as needed
    • Upload and maintain courses and training programs on our Learning Management System(LMS)
    • Example courses could include: Using Ayla’s API Library, Setting Up Ayla Development Environment, Using the ‘Ayla Schedules’ Feature etc.
  • Deliver live and virtual training content using online LMS tools and WebEx

To do this, you will:

  • Work closely with Product Management, Engineering and Documentation teams to understand the products and training needs
  • Rapidly acquire in-depth product knowledge and become a Subject Matter Expert for Ayla products so that you can build training content with minimal supervision
  • Help define training projects and strategies that balance our short and long term goals
  • Adopt a modular content building approach for maximum efficiency

Desired Skills and Experience

  • 4+ years’ relevant work experience in creating and delivering technical training content or technical consulting
  • Proficient in using MS-Office, HTML/HTML5, XML, CSS, online presentation tools like WebEx
  • Familiarity with various delivery channels (Instructor led training, Web-based training, blended learning, etc.)
  • Proficiency in using content creation tools like Articulate, Camtasia and Learning Management Systems is a big plus
  • Video editing skills are a plus
  • Ability to use RESTful APIs is a plus
  • Experience/exposure to Linux, Embedded processor programming and IDE’s is a plus
  • Experience with networking protocols: WiFi, TCP/IP is a plus
  • Familiarity with mobile app development is a plus
  • A Bachelors Degree, preferably in Computer Science/Engineering, or MIS) or equivalent technical experience
  • Training artifacts submission is highly recommended
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