Sr Technical Business Analyst (ServiceNow)

T Rowe Price Group, Inc   •  

Owings Mills, MD

Industry: Finance & Insurance


5 - 7 years

Posted 59 days ago

This job is no longer available.

Our mission as a leading investment management firm is to help our clients achieve their long-term financial goals. We believe our associates are the key to this mission and we are always looking for talented individuals who share our commitment to our client's success.

If you're looking for challenging work experiences and the ability to learn in a collaborative culture, we invite you to explore the opportunities available at T. Rowe Price.

Responsible for acting as the primary interface between technology infrastructure and a specific business/functional area. Incumbents help define business requirements, create application and process specifications, coordinate with delivery teams, and ensure that work is prioritized by business value and in alignment with the overarching business and technical strategies. May have dual reporting relationship to technology and to business/functional unit management. Incumbents may be involved in the writing of technical documentation/materials.

  • Requires in-depth knowledge and expertise in their own job discipline and working knowledge of related disciplines
  • Leads projects or work streams within broader projects
  • Accountable for work of self and sometimes others, provides process and standards advice in area of specialty
  • Works independently, receives minimal guidance
  • Acts as a resource for colleagues with less experience
  • Acts as a subject matter expert with regards to the ServiceNow platformROLE SUMMARY AND JOB RESPONSIBILITIES
  • Defines complex or enterprise-wise business needs for new and/or enhanced products, services, or optimized business processes
  • Applies innovative technology to develop new ServiceNow solutions
  • Works closely and develops relationships with a variety of senior level internal and external business partners to ensure that all business requirements are understood, documented, and met
  • Ensures a lean-agile mind-set is applied to work projects
  • Works on initiatives of moderate complexity, size and impact
  • Ability to breakdown complex or vague problems and steps through them in a rational way
  • Able to evolve a decision as new information is gained
  • Identifies opportunities for process improvements
  • Assists in implementing new processes as technologies, risks, and methodologies evolve
  • Identifies when junior engineers need help and provides it in a positive way that promotes confidence
  • Proactively helps team members/makes suggestions to improve practices
  • Capable of leading a small team for specific project(s) or task(s)
  • Experienced in custom design and development using the ServiceNow platform


  • Demonstrates knowledge of product/flows within the domain supported
  • Can articulate business needs and translate them into technology solutions
  • Decisions show a focus on current and future business priorities, together with fiscal responsibilityREQUIREMENTS
  • 5+ years typically
  • Stays current with many best-of-breed technologies, including ServiceNow
  • Identifies system/process/data impacts (upstream and downstream) and proposes appropriate alternatives/ remediation
  • Demonstrates proficient understanding in multiple technologies/ applications
  • Communicates technical concepts to non-technical audiences using multiple forms such as verbal and written
  • Identifies impacts across teams and coordinates across senior levels to manage dependencies and potentially competing priorities
  • Design experience of applications in ServiceNow
  • ServiceNow certification preferred