Sr Tech Support Engineer


Atlanta, GA

Industry: IT Consulting/Services


Not Specified years

Posted 367 days ago

  by    Cynet Sytems

We are looking for Sr Tech Support Engineer for our client in Atlanta, GA

Job Title: Sr Tech Support Engineer

Job Location: Atlanta, GA

Job Type: Contract – 12 Months / Contract to Hire / Direct Hire

Job Description:

  • Selected candidates must be able to independently provide Audio Visual, web/video cast to small and large groups, Commissioner and executive staff.
  • Must have strong customer service skills and be able to make decisions quickly and under pressure in support of high ranking individuals and audiences.
  • Troubleshoot complex audio and visual camera software problems and provide solutions.
  • Follow-up with all customers to ensure problems are resolved.
  • Document any new solutions or problems and submit to management.
  • Communicate any problems or negative customer interactions to management.

Required skills:

  • Windows 7 and 10 Professional (Install, configure and trouble shoot)(2 yrs experience)
  • Microsoft Office 2007 or higher Professional or greater (Install, configure and trouble shoot)(2 yrs experience)
  • Experience with PolyCom and/or Cisco Tandberg Encoders/decoders, cameras and bridges(2 yrs experience)
  • Extensive knowledge implementing video/webcast over LAN and WANnetworks (2 yrs experience)
  • Able to identify and implement configuration changes to web/video cast servers for multi stream events (2 yrs experience)
  • Working knowledge of Cisco wireless and VPNtechnologies, TCP/IP addressing (2 yrs experience)
  • Troubleshootingnetwork load and bandwidth issues related to video conference/webcasting (2 yrs experience)
  • Working knowledge of various printers (installation and configuration) (2 yrs experience)
  • Excellent grasp of the English Language.
  • Ability to communicate information to appropriate persons
  • Excellent customer service skills
  • Enthusiasm
  • Attention to detail.
  • Communicates easily with non-technical individuals.
  • Ability to work in a team environment.
  • Must have effective interpersonal skills
  • Ability to prioritize all tasks, projects, job duties
  • Ability to utilize time management skills and able to multitask
  • Must have excellent questioning skills as well as the ability to identify, isolate and communicate problems from and to all levels of customer base and staff
  • Ability to provide problem-solving solutions over the phone and through email.