We are looking for Sr Tech Support Engineer for our client in Atlanta, GA
Job Title: Sr Tech Support Engineer
Job Location: Atlanta, GA
Job Type: Contract – 12 Months / Contract to Hire / Direct Hire
- Selected candidates must be able to independently provide Audio Visual, web/video cast to small and large groups, Commissioner and executive staff.
- Must have strong customer service skills and be able to make decisions quickly and under pressure in support of high ranking individuals and audiences.
- Troubleshoot complex audio and visual camera software problems and provide solutions.
- Follow-up with all customers to ensure problems are resolved.
- Document any new solutions or problems and submit to management.
- Communicate any problems or negative customer interactions to management.
- Windows 7 and 10 Professional (Install, configure and trouble shoot)(2 yrs experience)
- Microsoft Office 2007 or higher Professional or greater (Install, configure and trouble shoot)(2 yrs experience)
- Experience with PolyCom and/or Cisco Tandberg Encoders/decoders, cameras and bridges(2 yrs experience)
- Extensive knowledge implementing video/webcast over LAN and WANnetworks (2 yrs experience)
- Able to identify and implement configuration changes to web/video cast servers for multi stream events (2 yrs experience)
- Working knowledge of Cisco wireless and VPNtechnologies, TCP/IP addressing (2 yrs experience)
- Troubleshootingnetwork load and bandwidth issues related to video conference/webcasting (2 yrs experience)
- Working knowledge of various printers (installation and configuration) (2 yrs experience)
- Excellent grasp of the English Language.
- Ability to communicate information to appropriate persons
- Excellent customer service skills
- Attention to detail.
- Communicates easily with non-technical individuals.
- Ability to work in a team environment.
- Must have effective interpersonal skills
- Ability to prioritize all tasks, projects, job duties
- Ability to utilize time management skills and able to multitask
- Must have excellent questioning skills as well as the ability to identify, isolate and communicate problems from and to all levels of customer base and staff
- Ability to provide problem-solving solutions over the phone and through email.