Sr Talent Development Consultant - Dealer

5 - 7 years

Posted 277 days ago

This job is no longer available.


This position will support the Midwest Region


Supports the development needs of both Ricoh Dealers and the Ricoh U.S. Dealer Division sales force in the assigned Region, through the delivery, coordination and execution of all sales training initiatives. The Talent Development Consultant - Dealer will be a Team Lead on Region directed events and priorities when directed by the Sr Manager, Sales Force Development. Works with the other Talent Development Consultants that support Ricoh Dealers, Regional Dealer Management to execute on a learning and development plan for New Hires, Sales Reps, Sales Managers, and other Sales Force Development members (i.e. train the trainer) that support the achievement of Ricoh U. S. business objectives and leverages the learning opportunities available through RICOH. Manages team projects. Responsible for managing the Regional sales training deployment and delivery to dealer sales personnel, and to provide coaching and follow-up as required for individuals in assigned territory. Works with other Team members outside of their assigned Region to ensure improved competencies and to ensure that the standards that are established are consistently achieved. Provides strategic plan and review sessions with feedback, measurement, and reporting to Region leadership and Ricoh Sales Force Development team on the execution of the learning plan and initiatives. Facilitates and supports in-field product training and launches as required. Takes lead role in managing Region and National Development related events and will assume lead responsibilities related to the delivery and execution of Region and National Initiatives as required by Director. Key working relationships include RVP, RBD, DBM's, Field Marketing and Solutions Support Specialist and appropriate leaders of product and solutions marketing.


  • Responsible for the delivery coordination and execution of all field-based training programs, product launches and sales skills training; supports Region Launches and National Development Opportunities
  • Co-manages and executes the region learning plan objectives as directed by the Director of Field Sales Development
  • Takes on Region Team Lead for tasks involving collaboration on important initiatives. Works to develop the Team on competencies related to the job
  • Works with region leadership to identify learning opportunities within the region and define tools to address
  • Coordinates region training calendar; provides visibility to necessary users. Supports the coordination of Region training calendar in collaboration with RBD/DBM's and Marketing
  • Develops sales and coaching plans, tactics and guidelines for deployment by individual sales representatives to ensure success in achieving both individual and company goals
  • Identifies skill gaps in specified areas of field development and addresses through customized development plans
  • Coordinate class and participant entry into Learning Management System with the LMS Administrator as required, and submit rosters or appropriate form of attendee validation
  • Report learning assessment/certification results to assigned Region and Director, Sales Force Development
  • Supports new hire learning and development through the Ricoh STEPs Foundation program and provides feedback to employee's manager on progress
  • Works with DBM's to monitor progress on new hire performance and to develop plans based on new hire skill gap analysis
  • Facilitates live courses within Ricoh STEPs curriculum where appropriate within the Region Area
  • Plans, develops, designs, and schedules activities and training to help learners develop competence in Ricoh products, technology, sales skills and marketing programs
  • Works in conjunction with DBM's, Ricoh Marketing and Solutions Support Team to provide field training on newly launched and refreshed offerings from Ricoh, new programs and "Market Team approach to supporting Ricoh Dealers"
  • Provides field management coaching on team development opportunities and employee learning progress against plan.
  • Creates or contributes to curriculum development of new or existing programs in conjunction with the Sales Force Development Team
  • Provides feedback to participants' managers on behaviors observed during training when appropriate and/or required
  • Supports overall Ricoh learning plan execution by facilitating training outside of assigned Region when called upon
  • Provides strategic support to sales management team by developing and executing skill-based activities and development programs that are clearly linked to organizational and area objectives and initiatives
  • Assists Sales Managers by building awareness of learning opportunities for team development; i.e. strategy sessions, review and planning sessions.
  • Makes recommendations to assigned Regions for customized training programs when needed, leveraging newly created or existing training programs
  • Provides field coaching on account management and sales skills to Ricoh Dealers
  • Is included in Regional team calls for the purpose of better understanding the Business in an effort to better develop Sales
  • Earn a level of engagement to be viewed as an extension of Management for the Region
  • Actively pursues personal training and development opportunities and relevant approved certifications
  • Performs other duties as assigned by Director, Sales Force Development

QUALIFICATIONS (Education, Experience, and Certifications)

  • College degree or equivalent business experience
  • Professional technical certifications (CDIA+, CTT+, A+, et. al.) preferred
  • Requires a minimum of 5 years of business experience including:
  • Document products and services industry experience
  • Training experience or role requiring significant manager-led development
  • Proven successful sales experience
  • 3 years successful sales development experience or equivalent experience