Sr. Systems Analyst


Keene, NH

Industry: Retail & Consumer Goods


Less than 5 years

Posted 8 days ago

  by    Harshad Makwana


Install, update, configure, tune, diagnose and support Transportation Management Systems, Freight Visibility applications, Fleet Maintenance Systems and Telematics Systems.

Support C&S Transportation initiatives by leading technical design, development, testing and implementation with internal and external business partners

Ensure the Transportation team is prepared for any system changes – plan and conduct training, create SOP's and consistent communication of progress and identification of any gaps

Ability to understand and creatively design system solutions to support complex business logic and innovate process inefficiencies

Develop and execute detailed test scenarios specific to transportation systems

Participate in the action plan for any critical system performance issues with any of the transportation systems, from start to resolution

Communicate issues impacting daily operations to the Transportation team and provide updates on resolution

Oversee application maintenance plans, troubleshooting and on-callsupport including answering user questions on system functionality, corrections for production problems, recommendations for improvement, data correction, one-time corrective action and coordination with other IT Support groups for problem resolution

Improve overall team efficiency in issue resolution and cross-domain communication by following standard operating procedures and establishing/training subject matter experts

Ability to complete multiple projects and priorities within projected timelines

Available 24x7 during on-call rotation via pager/cell phone


Must have:

2+ years of experience developing, supporting or implementing Manhattan Associates Transportation Management System

Working knowledge of the Manhattan Associated Transportation Management solution, including: modelling, procurement, planning and execution, fleet management, audit, payment and claims and carrier management

Previous experience designing, building, testing and deploying interfaces to and from Manhattan Associates Transportation Management System

Bachelor's Degree in Computer Science or equivalent experience

Strong SQL skills

Previous experience building and maintaining system landscape and integration documentation

Previous experience creating detailed specification documents and test scenarios

Strong analytical skills, with a working understanding of supply chain transportation and logistics

Strong hands-on person who can both help drive technical development projects and maintain world class systems operations

Demonstrate high learning agility

Excellent attention to detail and solid and consistent follow through

Great team player with good interpersonal skills

Nice to have:

Knowledge of SOA, ETL, EDI technologies, Database systems (DB2, Oracle, SQL Server, MySQL)

1 year of experience with databasetroubleshooting or developing in SQL or related relational database

Previous experience with freight visibility technology, preferably FourKites

Previous experience with routing software (JDA, Manhattan, Manugistics preferred)

Previous experience with dispatch software (CAMS Pro / Prospero preferred)

Strong verbal and written communication skills with the ability to effectively communicate with planners, peers, and senior leadership

Java, C++, and VB,.NET skills preferred but not essential