Sr. System Administrator

  •  

Quincy, MA

Industry: IT Consulting/Services

  •  

Not Specified years

Posted 247 days ago

This job is no longer available.

US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.? 

Job Description:

Responsibilities: 

  • Responsible for Customer/User satisfaction as it relates to IT services and support.
  • Acts as lead Supporttechnician for site/sites as assigned
  • Performs tasks associated with managing, prioritizing, and resolving Help Desk tickets. 
  • Maintains the IT inventorydatabase as applicable
  • Performs training and mentoring of IT staff and support of users as it relates to the use of equipment/software/applications in the client's enterprise environment as needed
  • Assess, debug and resolve technical problems associated with desktops / servers and system peripherals.
  • Performs all duties in a respectful and professional manner.
  • Performs all duties in accordance with client's policies and procedures.
  • Performs all business administrative duties in a timely and accurate fashion.  
  • Perform Project support as coordinator and lead as needed
  • Coordinate site visits with service providers.
  • Performs troubleshooting and resolving Network and Infrastructure issues as required.
  • Performs backup and restore process as required
  • Monitors and Maintains the health and integrity of the network
  • Provide mentoring and subject matter expertise within the IT department to insure professional growth within the department and IT community
  • Maintain documentation for server rooms / infrastructure & disaster recovery
  • Ensure compliance with system security and network policies
  • After hours support as authorized and required
  • Maintain an organized and safe work environment
  • Participate in meetings as required
  • Responsible to perform related duties as required.
  • Respond and resolve tickets and incidents in accordance with client's IT policies and procedures as they relate to support
  • Maintain inventories of all IT assets using the client;s inventory collection process to secure Commonwealth assets.
  • Manage the upgrade of hardware & software when necessary to insure that all services are provided in a secure and timely fashion. This includes but is not limited to new Anti-Virus, Operating System patches, or other mandated software upgrades as directed by client's standards and practices.
  • Clearly communicate and/or escalate to their supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact.  
  • Assist Telecom with movement of IP phones as required.  
  • Work collaboratively with internal and external groups in a team environment to improve overall customer service and support.  
  • Provide / Utilize any and all resources available through client  and other sources for assistance with problem resolution.
  • Implementation of client's  IT enterprise images for Desktops /Laptops according to client's  procedures and policy to insure a consistent environment. 
  • Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment.
  • Install and move assets as required according to client's  policies and procedures
  • Assist / lead with meetings special projects and other requests as required to maximize the efficient use of IT resources.
  • Complete all activities within client's  security policies and practices to insure the safety and privacy of data, its clients and its resources.
  • Act as the contact person for office wiring/cable installations and performs related duties as required.
  • Required to travel to various sites as needed or requested.
  • Participate in team meetings as required
  • Manage site specific projects as related to networkinfrastructure & server support 
  • Install, configure and support state issued mobile devices 
  • Troubleshooting and resolving Network issues and infrastructure as required.
  • Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media in accordance with client's  policies and procedures
  • Support, trouble shoot and configure remote access to assist network users with connectivity to EOHHS network from non-magnet connections.
  • Participate in the development of the documentation of servers, infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
  • Provide consultative IT services to IT management and site teams as needed
  • Mentor other IT professionals to insure their professional growth and skill set improvement
  • Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
  • Build and restore severs as required
  • Maintain Disaster recovery package for server rooms as required
  • Review server event logs on a daily basis to ensure optimal performance and identify potential issues
  • Perform all duties as required and directed.

Requirements:

  • Knowledge of hardware / Microsoft Desktop & Server operating systems through current version
  • Experiencesupporting MS Office Suite
  • Experienceworking with Active directory
  • Knowledge of and experience with the Local Area Networks (physical and logical).
  • Knowledge of capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals.
  • Knowledge of IT industry standards.
  • Ability to communicate professionally both verbally and written with peers and management
  • Ability to follow oral and written instructions.
  • Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all EOHHS activities
  • Knowledge and experience with basic security measures and requirements
  • Valid drivers license and access to a vehicle