Sr. System Administrator

Confidential Company  •  Quincy, MA
Salary depends on experience
Posted on 03/16/18
Confidential Company
Quincy, MA
IT Consulting/Services
Salary depends on experience
Posted on 03/16/18

US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.? 

Job Description:


  • Responsible for Customer/User satisfaction as it relates to IT services and support.
  • Acts as lead Supporttechnician for site/sites as assigned
  • Performs tasks associated with managing, prioritizing, and resolving Help Desk tickets. 
  • Maintains the IT inventorydatabase as applicable
  • Performs training and mentoring of IT staff and support of users as it relates to the use of equipment/software/applications in the client's enterprise environment as needed
  • Assess, debug and resolve technical problems associated with desktops / servers and system peripherals.
  • Performs all duties in a respectful and professional manner.
  • Performs all duties in accordance with client's policies and procedures.
  • Performs all business administrative duties in a timely and accurate fashion.  
  • Perform Project support as coordinator and lead as needed
  • Coordinate site visits with service providers.
  • Performs troubleshooting and resolving Network and Infrastructure issues as required.
  • Performs backup and restore process as required
  • Monitors and Maintains the health and integrity of the network
  • Provide mentoring and subject matter expertise within the IT department to insure professional growth within the department and IT community
  • Maintain documentation for server rooms / infrastructure & disaster recovery
  • Ensure compliance with system security and network policies
  • After hours support as authorized and required
  • Maintain an organized and safe work environment
  • Participate in meetings as required
  • Responsible to perform related duties as required.
  • Respond and resolve tickets and incidents in accordance with client's IT policies and procedures as they relate to support
  • Maintain inventories of all IT assets using the client;s inventory collection process to secure Commonwealth assets.
  • Manage the upgrade of hardware & software when necessary to insure that all services are provided in a secure and timely fashion. This includes but is not limited to new Anti-Virus, Operating System patches, or other mandated software upgrades as directed by client's standards and practices.
  • Clearly communicate and/or escalate to their supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact.  
  • Assist Telecom with movement of IP phones as required.  
  • Work collaboratively with internal and external groups in a team environment to improve overall customer service and support.  
  • Provide / Utilize any and all resources available through client  and other sources for assistance with problem resolution.
  • Implementation of client's  IT enterprise images for Desktops /Laptops according to client's  procedures and policy to insure a consistent environment. 
  • Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment.
  • Install and move assets as required according to client's  policies and procedures
  • Assist / lead with meetings special projects and other requests as required to maximize the efficient use of IT resources.
  • Complete all activities within client's  security policies and practices to insure the safety and privacy of data, its clients and its resources.
  • Act as the contact person for office wiring/cable installations and performs related duties as required.
  • Required to travel to various sites as needed or requested.
  • Participate in team meetings as required
  • Manage site specific projects as related to networkinfrastructure & server support 
  • Install, configure and support state issued mobile devices 
  • Troubleshooting and resolving Network issues and infrastructure as required.
  • Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media in accordance with client's  policies and procedures
  • Support, trouble shoot and configure remote access to assist network users with connectivity to EOHHS network from non-magnet connections.
  • Participate in the development of the documentation of servers, infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
  • Provide consultative IT services to IT management and site teams as needed
  • Mentor other IT professionals to insure their professional growth and skill set improvement
  • Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
  • Build and restore severs as required
  • Maintain Disaster recovery package for server rooms as required
  • Review server event logs on a daily basis to ensure optimal performance and identify potential issues
  • Perform all duties as required and directed.


  • Knowledge of hardware / Microsoft Desktop & Server operating systems through current version
  • Experiencesupporting MS Office Suite
  • Experienceworking with Active directory
  • Knowledge of and experience with the Local Area Networks (physical and logical).
  • Knowledge of capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals.
  • Knowledge of IT industry standards.
  • Ability to communicate professionally both verbally and written with peers and management
  • Ability to follow oral and written instructions.
  • Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all EOHHS activities
  • Knowledge and experience with basic security measures and requirements
  • Valid drivers license and access to a vehicle 

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