Sr. Staff Solution Architect - ServiceMax Global Solutions Manager

General Electric   •  


Industry: Manufacturing


8 - 10 years

Posted 79 days ago

This job is no longer available.

Role Summary: The Sr. Global Solutions Manager will be responsible for driving professional services sales and software orders. S/he will drive key activities to secure services revenue including collaboration with sales team, services consulting, scoping, estimation and proposal generation using value selling techniques and best practices. Essential Responsibilities:

Team to provide services support to software license sales that meets and exceeds monthly, quarterly and annual sales goals
Establish a deep understanding of customers’ business needs by creating value to customers for our solution footprint.
Add value to the customer’s business and maintain a goal oriented approach to the business partnership.
Demonstrate to customers how they benefit by partnering with GE and how our solutions deliver results.
Aggressively develop and drive a sustainable commercial and solution strategy across multiple customer divisions and geographic poles that is aligned to the agreed account goals.
Ensuring a Professional Sales Experience for customers during all aspects of sales process and touch points including: Formal meeting agendas, formal follow-up stating sequence of events and next steps in writing, and issue resolution in a timely fashion.
Formulates the winning proposals based on a cohesive strategy that leverages deep knowledge of industry, customer and GE product.
Create a “trusted solution advisor” relationship with our customer’s business and internal technical teammates
Drive key customer facing meetings and events, particularly C level discussions
Directly engage with Regional Leader, Channel Partners and customers in top strategic deals, sales meeting and thought leadership opportunities (e.g. Sales Roadshows and Industry Events) - raising the business level acumen of the Global Solution organization by being a trusted advisor to the account manager, partners and customer to validate business value.
Input into product development strategy by documenting and sharing customer requirements to product management to guarantee the visibility to support market demands
Input into strategy of Services offerings evaluation and expansion to meet market and customer evolving demands
Ensure compliance to the GE Global Solution processes for best practice usage deliver the following:
Scoping approach and tools to drive towards customer outcomes
Creative customer centric solutions that are aligned with customer ROI targets and resource constraints

Implementation Solution Proposals that connect the dots between outcomes, solutions to deliver these outcomes and KPIs/metrics to measure success. Best practice Proposals include:
Application landscape
Integration solution architecture
Business processes
Statement of Work
Best practices approach to leveraging our product roadmaps to close deals Qualifications/Requirements:

Basic Qualifications:
Bachelor’s Degree
7 years of software industry experience minimum
5+ years in commercial services or software experience

Eligibility Requirements:
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Must be able to travel 50% -/+ of the time
Must be willing to work out of a remote home office or local GE Digital office if available Desired Characteristics:

Proven experience in a combination of professional services presales and software delivery including enterprise and global deployments.
Strong and proven both structured and organizational skills
Prior technical experience with ERP and/or Supply chain solutions, Salesforce and/or platform
Highly motivated and passionate self-starter
Proven experience building and maintaining strong relationships with a diverse set of internal and partner constituencies including alliance, product sales, marketing, operations, finance, legal and senior level executives
Innovated thinker who is able to blend technology and business strategy to develop compelling solution proposals
Ability to negotiate skillfully in tough situations; can gain concessions without damaging relationship; have a “win – win” philosophy

Technical Expertise:
Able to consult customer on alignment of outcomes and desired technical solutions at a global enterprise level; Analyzes, designs, and develops a software solution roadmap and implementation plan based upon a current vs. future state of the business.
Fundamental knowledge of comparative long-term business implications for various configuration options; Experience with multi-business unit solution configuration ("GE Store").
Knowledgeable of full range of solution catalog within a business unit and able to discuss overall solution at depth.
Proactively identifies and communicates pipeline risks and develops mitigation plans, proactively shares ‘best practice’ to improve pipeline efficiency.
Able to lead early stage customer interactions; Guide customers as they develop confidence and comfort with GE software and solutions
Understands the strengths and weaknesses of the competitive offerings and can discuss

Business Acumen:
Effectively manages and closes complex sales cycles from business champion to c-suite (CIO/CEO) level
Communicates the importance of understanding customer's business strategies to become an advocate for profitability on behalf of the customer
Proven ability to articulate value to business and technical LOB stakeholders
Creates meaningful stories and combines ideas in unique ways and makes connections between disparate ideas.; Communicates functional strategy and roadmap with sufficient detail for teams to utilize; Describes functional area information to leaders.

Demonstrate working knowledge of GE’s internal organization within primary industry vertical BU; Knows where / how strategic and commercial decisions are made.
Foresees obstacles, identifies workarounds, leverages resources and able to rally teammates.
Demonstrates ability to work with blended teams, including 3rd party partners and customer personnel.

Personal Attributes:
Develops executive relationships and ensures knowledge of GE’s capabilities are understood; identifies the challenges faced by their customers; presents in a manner that conveys expertise and intuition; Demonstrates strong listening skills; Quickly provides answers to customer inquiries when information regarding the customers’ business may not be available.
Uncovers and articulates critical success factors necessary for the customer to acquire, implement, and utilize a solution; Assists customer in identifying shortcomings, even when they could delay a commercial decision; Utilizes GE experts to propose creative ways for the customer to master the critical success factors; Articulates a roadmap that provides a high likelihood of the customer realizing expected business benefits and other key stakeholders achieving desired personal success
Can express opposing views while simultaneously working through disagreements toward clarity, consensus (i.e., comfortable pushing back, saying ‘No’ to colleagues when further review / discussion is justified, particularly, Sales counterparts).