Job Description

Job Description

This position assists and supports the COVID-19 Response Team (RT) within the agency's Installation Operations Office (SIO). The RT receives phone calls, collects info, inputs data, coordinates with medical providers, manages response activities, composes notifications, and contributes to reports for the agency. Case Managers execute the mission of the Response Team (RT) by serving as the points of contact for employees who are/may have COVID and performing all required actions to address the agency's Force Health Protection posture. May independently perform other administrative duties listed (scheduling and coordinating meetings, calendars, and events; gathering, inputting, and retrieving electronic data; maintaining files and folders; researching and analyzing information and data to prepare reports; prepares routine correspondence in accordance with agency standards; prepare and distribute briefing and read-ahead materials; maintaining office supplies, and initiating equipment trouble tickets or replacement), as needed.

JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

Answer phone calls in a timely manner
Stay updated and informed on latest agency response guidance to COVID cases
Correctly direct agency employees to take specific actions based upon latest guidance
Speak empathetically to ill employees
Record employee information in the tracking database
Coordinate with the agency Clinic
Initiate and track specific workflows associated with employee status changes
Coordinate response activities and contact tracing, as necessary
Communicate effectively within and across shifts

Required Education, Experience, & Skills

Seven (7) years of experience and a Bachelor's degree - OR - Fifteen (15) years of related experience and no Bachelor's degree
Experience in customer service
Experience working with personally identifiable information (PII)
Experience working in a fast-paced environment
Ability to work between the core hours of 6:00AM-2:00PM (Shift A) or 2:00PM-10:00PM (Shift B) - work hours are flexible to meet the demands of COVID-19 caseloads.

Preferred Education, Experience, & Skills

Experience working on COVID-19 efforts.
Experience working with the agency.
Experience working in a call center environment..

Valid through: 4/12/2021

About BAE Systems

BAE Systems plc is a British multinational arms, security, and aerospace company. Its headquarters are in London and Farnborough in the United Kingdom with operations worldwide. The company is the largest defence contractor in Europe and among the world's largest defence companies; it was ranked as the third-largest based on applicable 2017 revenues. Its largest operations are in the United Kingdom and United States, where its BAE Systems Inc. subsidiary is one of the six largest suppliers to the US Department of Defense. Other major markets include Australia, India, and Saudi Arabia, which account for about 20% of BAE's overall sales. It is the biggest manufacturer in Britain. The company was formed on 30 November 1999 by the £7.7 billion purchase and merger of Marconi Electronic Systems—the defence electronics and naval shipbuilding subsidiary of the General Electric Company plc—by British Aerospace, an aircraft, munitions and naval systems manufacturer. BAE is the successor to various aircraft, shipbuilding, armoured vehicle, armaments and defence electronics companies. These include The Marconi Company, the first commercial company devoted to the development and use of radio; A.V. Roe and Company, one of the world's first aircraft companies; de Havilland, manufacturer of the Comet, the world's first commercial jet airliner; Hawker Siddley, manufacturer of the Harrier, the world's first VTOL attack aircraft; British Aircraft Corporation, co-manufacturer of the Concorde supersonic transport; Supermarine, manufacturer of the Spitfire; Yarrow Shipbuilders, builder of the Royal Navy's first destroyers; Fairfield Shipbuilding and Engineering Company, builder of the world's first battlecruiser; and Vickers Shipbuilding and Engineering, builder of the Royal Navy's first submarines.

Total Jobs:

491

Total Experts:

Average Pay:

$130,717

Total value of jobs:

$89,280,000

% Masters:

43%