Sr Specialist - IT Telecom

Energy Transfer Equity   •  

Houston, TX

Industry: Energy & Utilities

  •  

5 - 7 years

Posted 159 days ago

This job is no longer available.

The incumbent should have an extensive working knowledge of telecommunication systems and associated equipment.

  • Cisco Call Manager, Unity, IM&P
  • PRI, T1, and Ethernet cabling
  • Cisco routers and switches, voice gateways, and phones

Candidate must exhibit a sense of urgency, individual responsibility, and willingness to accept constantly changing priorities while doing the following:

  • Resolve trouble tickets coming from multiple locations, in a timely manner
  • Manage new Cisco voice installations or upgrades from legacy systems
  • Troubleshoot phone and fax issues, POTS lines, etc...

Effective written & verbal communication, as well as interpersonal skills to work in a team environment, establishing & maintaining good working relationships with others, to support team & company objectives, and willingness to work in all operational areas.

  • Provide continuous customer service
  • Present training to new and existing customers

Physical ability to perform essential job functions as described above.Strong background with IT

  • Experience installing and administering Cisco VoIP systems
  • Cisco Certification (CCNA or higher, Voice or Collaboration preffered)
  • Experience with Mitel, Shoretel, Avaya systems a big plus
  • 5+ years working in an enterprise telecom environment

Strong dedication to quality customer service. Strong communications skills, superior telephone etiquette and an ability to deal effectively with customers, vendors, peers and management, and has a desire to work in a team environment.
Equal Opportunity Employer/Disability/Vet

1800003256