Sr Settlement Ops Analyst

BlackHawk Network   •  

Phoenix, AZ

Industry: Finance & Insurance


8 - 10 years

Posted 56 days ago


Gift card settlement transactions account for most of Blackhawk's core revenue and consist of multiple complex data and reconciliation activities. The Sr. Settlement Operations Analyst is responsible for leading a team of associates who have ownership for all settlement related transactional reconciliations, entries and adjustments, as well as the majority of Settlement owned analysis.

The Accounting Manager will ensure timely and accurate completion of critical, material and non-material reconciliations and will oversee all related accounting implications. The goal of this position is to not only guide day to day activities, but also streamline existing processes and create efficiencies moving forward. The Accounting Manager will use his/her deep understanding of Settlement's processes and systems to drive integration of new programs and products into the accounting and reconciliation process and also to train and mentor employees. Ability to think critically and work cross functionally to develop and execute creative solutions while keeping teams organized and management informed is critical.



  • Manage and lead a team of associates within the Settlement group responsible for two primary areas: 1) ensuring the proper processing of all settlement related activity and 2) performing material, complex reconciliation activities with high transactional volume across various product lines such as Retail, Telecom, Digital/eNetwork, and Financial Services
  • Effectively and efficiently manage the period close results each month; ensure all period close entries are timely, accurate, and are booked in accordance with GAAP and the company's revenue recognition policies
  • Lead the investigation and analysis of any incidents, bank issues; including auditing system related entries and booking manual correcting entries
  • Create and publish management reporting as needed; including team metrics, control review overviews, and period close findings
  • Facilitate the on boarding of new products and programs requiring integration into the Settlement accounting and/or reconciliation processes; partner closely with business and project teams to understand the need, create business processes to support the new recon function(s), and direct any system or configuration tasks that need to take place to support the implementation
  • Identify gaps and/or research opportunities; drive cleanup projects to a timely and conclusive resolution
  • Continually review business processes to create operational efficiencies by reducing technical debt and spearheading the inception of new tools, access, and/or processes; will include co-leading efforts for the development and operationalization of an automated reconciliation system


  • 7+ years progressive accounting experience, preferably in financial services or related industry
  • 2+ years experience managing a team; able to prioritize team members' work to meet deadlines
  • Bachelors degree in Accounting, Finance, or related field or equivalent experience
  • Experience with a mid to large range enterprise accounting system, preferably DAX
  • Advanced competency in Excel
  • Experience with SQL and an ability to query data preferred, not required
  • In depth understanding of how reconciliation works in a high transactional volume, complex system and related best practices in order to advise improvements to the existing processes
  • CPA a plus
  • Self-starter with great attention to detail and follow through and who is resourceful and adept at managing through chaos to reach a goal
  • Enjoys a fast-paced learning environment and has an ability to understand processes end to end
  • Strong leadership ability and communication skills, including the ability to work cohesively and diplomatically with team members at differing levels of skill and experience; be able to translate business needs into technical requirements