Sr. Services Delivery Manager

Cloudera   •  

Washington, DC

Industry: Information Technology


5 - 7 years

Posted 59 days ago

This job is no longer available.

Job Description:

Job Description:

  • Lead and function as chief advocate, for our technical resources, spanning multiple concurrent engagements
  • Lead customer and engagement lifecycles from discovery through delivery to engagement close out.
  • Function as Lead, SME, Mentor, and Trusted Advisor to customer business and management teams, focusing on helping them derive business value through modern data technologies.
  • Provide consulting services as part of active engagements, focused on best practices in developing and deploying Cloudera's solutions, organizational change management and design, project and program design, and delivery, etc.
  • Contribute to the development of repeatable methodologies and tools designed to scale Cloudera's services capabilities, promote repeatable customer engagements, and lower delivery risk
  • Function as facilitator across business and technical discussions and workshops to ensure engagement scope, delivery, and outcomes are aligned with customer tactical and strategic acceptance criteria
  • Helping drive a focus on promoting people processes including the sharing of knowledge and driving training initiatives.
  • Support customer teams in developing and implementing short- and long-term platform roadmaps enabling them to meet business and product objectives.


  • At least 5+ years' experience in customer-facing leadership positions (internal or external), preferably with a consulting background in the federal space.
  • Prior experience managing emerging / disruptive technology projects or programs and managing the building of large scale distributed data processing systems/applications or large-scale internet systems involving data architecture, data integration, business intelligence and data analytics in the federal sector.
  • Consulting background, with proven experience to design, implement and deliver enterprise software solutions using various software implementation methodologies
  • Strong organizational skills with an ability to manage competing client demands
  • Ability to interact and communicate with both technical and business leadership
  • Excellent written and verbal communication, interpersonal, presentation, and analytical skills
  • Ability to travel up to 30% percent of the time
  • B.S./B.A. degree or equivalent work experience
  • Experience of multiple project delivery methodologies (Scrum, LEAN, Waterfall)
  • Ability to acquire and maintain a US Government security clearance.
  • Preferred: Active Clearance