Job Description

The WhiteHat Security Program Manager (WSPM) is responsible for driving WhiteHat customer’s security programs while building and maintaining strong customer relationships. The WSPM ensures a high level of customer satisfaction and drives services and license utilization leading to ROI recognition, strong contract renewals, and solution growth opportunities.

What you'll be doing:

Establish and drive enterprise-wide risk management programs for application vulnerability testing.
Advise customers on how to best utilize WhiteHat Sentinel within their organization.
Advise and assist customers on rollout, usage plans strategies, and onboarding of development teams and to drive adoption and utilization.
Work closely with WhiteHat deployment, Thread Research Center (TRC), and customer support teams and provide oversight and management for issues and initiatives to ensure consistently positive customer experiences.
Prepare and lead customer program Quarterly Reviews and maintain record of discussions and action items.
Serve as customer advocate while capturing feedback and reporting requests to Product Management.
Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of the support of customers.
Collaborate with Sales on account strategies, identify opportunities for account expansions.

What we value:

BS/MS in technical degree, or equivalent applicable experience
Minimum 5 years of experience leading software consulting projects
Minimum 5 years of experience consulting program management
Excellent customer-facing skills gained in a software consulting role
Excellent written and oral communication skills with excellent presentation skills
Demonstrated ability and desire to work and excel in fast-paced environment
Excellent multitasking and well-developed project management skills
Self-motivated and able to solve problems independently and in team settings
Ability to work well across functional groups and influence others to get things done
Strong critical thinking, analytic, and problem-solving abilities
Willingness and ability to travel up to 10%-15% (post covid)

Valid through: 3/2/2021