Splunk SEs will be able to answer technical inquiries from customers regarding Splunk technology, features, solutions, applications as well as articulate Splunk technology and product positioning to both business and technical users. You will identify all technical issues of your assigned accounts to assure complete customer happiness through all stages of the technical sales cycle, and you should also establish and maintain positive relationships with our customer's technical staff.
Roles and Responsibilities:
- We seek someone who will challenge customers in how they are thinking about their problems
- You will also challenge Splunk in how we serve our customers
- Enlighten and provide insight as to how Splunk can transform customer operations
- Guide customers toward the realization that Splunk is the only solution of its kind
- Identify and build Splunk champions within your customers
- Commit to customer success and learn new things.
- Celebrate your customer’s success (You’ll be doing a lot of this)
- Understand which word is in every bullet above. Figure that out and you will understand your mission at Splunk. Have fun!
Our Most Successful Sales Engineers:
- Are visionaries who demonstrate that real experience trumps time served
- Treat their job as their craft and are serious about constantly improving it
- Love technology, but more relevantly love articulating our exciting technology
- Prepare themselves to go as broad as possible and as deep as necessary
- Relish being challenged by customers and constantly challenging themselves
- Entice our customers with vision while being pragmatic trusted advisors
- Possess and demonstrate conviction regarding the value of Splunk
Highly desirable attributes:
- Practical experience with Federal Acquisition processes (RFC, RFI, RFP, etc.)
- Practical experience reviewing and drafting responses to Federal requests for comment, requests for information, requests for proposals, et cetera
- Passionate about crafting client-ready presentations, whitepapers, discussion documents, and RFP responses that are appropriately scoped, technically accurate, as well as structurally and grammatically precise
- Validated experience communicating the business value of a technical solution via executive-level briefings to CIO, CISO, CIO, technical partners, etc.
- Committed to delivering software or other technical demonstrations to both technical and non-technical audiences -- experience doing so with Splunk is highly desirable
- Experience administering both Linux or Windows systems - Linux expertise is helpful
- Experience writing code / scripting to automate common tasks (Python, bash, Ruby, etc.)
- Prior technical sales / technical services experience 5+ years
Other desirable differentiators:
- Collaborative experience at a Federal Systems Integrator in a client-facing technical role
- Prior experience using Splunk in an operational context
- Experience designing and implementing analytic dashboards or other visualization improvements in a production environment
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Management Information Systems, or similar course of study - equivalent professional experience will be considered