Reports to Technical Director or 2VP with general direction. Responsible for technical discipline in the region. Delivers specialty services as assigned. Provides technical training to Risk Control generalists. Able to work independently on projects such as developing learning materials and new service strategies. Mentors others in region and nationally.
Able to work with national or multi-regional customers. Specialties can include Customer Training, Inland Marine, Industrial Hygiene, Ergonomics, Construction, Transportation Safety, Workers Compensation Cost Containment, Ocean Marine, Liability, and Products Safety. This job does not manage others This job works under General Supervision: Incumbent independently performs a variety of duties, including potentially complex duties within established policy guidelines; responsible for a defined set of assignments (e.g. assigned customers, claims or other specified set of responsibilities); is expected to set priorities and meet specific goals and objectives of the function or unit. (Typically pertains to advanced/operational, senior professional, unit supervisor)
Primary Job Duties & Responsibilities
Deliver specialist level service in area of technical expertise (eg: risk evaluation, management consulting, strategy development, training) to meet needs of underwriting or customer. Serve as a mentor and technical resource to Risk Control field organizations and internal business partners. Collaborate in technical development of Risk Control staff in partnership with field management on areas of technical expertise. Conducts co-surveys with and performs quality assessments on work of field staff. Help build learning strategies and Individual Development Plans for field staff. Consult with clients and business partners on ways to control hazards in order to reduce or prevent losses.
May act as liaison to business partners on emerging issues or specific classes of risk. Understand and apply practical, collaborative consulting concepts in helping clients develop ongoing programs for continuous safety improvement. Document findings and recommendations to internal business partners and/or clients. Influence clients to implement recommendations. Maintain current knowledge of regulatory environment and emerging issues in the specialty. Maintain timely, relevant communications with Technical Unit Manager, Regional Managers and Risk Control staff. Develop technical content for internal and external use in specialty area. Can deliver training in technical area for live or virtual audience. Perform other duties as assigned.
Eight years in area of specialty (i.e., Inland Marine, Industrial Hygiene, Construction, etc.) required. Valid driver’s license required. Must be able to attain appropriate certification to meet state specific requirements where applicable.
Education, Work Experience & Knowledge
Undergraduatedegree in environmental health and safety, engineering, sciences or related technical fields preferred. Relevant experience in consulting or industry will be considered.
Job Specific & Technical Skills & Competencies
Business Knowledge: Understanding of Commercial Lines insurance products, services, and risk selection practices preferred. Willing to meet and understand Risk Control performance standards, policies and procedures. Technical Expertise: Demonstrated expertise/command in specialty and ability to maintain up to date knowledge. Makes complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge.
Can acquire working knowledge of relevant Risk Control computer systems applications. Maintains relevant professional designation. Customer Service: Balances customer expectations and expense constraints. Builds credibility with internal and external customers. Creates customer satisfaction by demonstrating the value of Risk Control services. Strong written communication skills. Resource Management: Continually assesses workload in light of business priorities; directs own efforts. Influences others to take action on recommendations.
Job ID: 12538BR