$100K — $150K *
Blink is looking for a quant survey and qualitative UX research expert who is adept at applying mixed methods to address our clients' UX research questions. We are looking for someone with extensive experience designing, fielding, and analyzing surveys who is also comfortable conducting usability studies, in-depth interviews, diary studies, and other qualitative UX research methods. We are seeking someone with prior internal or external business consulting experience who has a track record of delivering compelling and actionable research findings and recommendations.
The preferred location for this position is San Diego or San Francisco, but we are also open to reviewing outstanding applications in regions where Blink already has an office (Seattle, Austin, and Boston).
Note: You will also be asked to share a presentation of 2-3 work samples in the interview process.
What you will be doing:
Conduct foundational and evaluative research for Blink clients as part of cross-functional team.
Plan and execute survey research or other quantitative methods.
Plan and moderate qualitative research such as usability lab studies, remote interviews, and field studies.
Analyze and synthesize quantitative and qualitative research findings and prepare high-impact reports and presentations for clients.
Recommend design changes or solutions based on research evidence and design best practices.
Act as a mixed-methods subject matter expert within Blink.
Consult on business development efforts as a mixed methods subject matter expert. Meet with client stakeholders to help clarify research objectives and propose specific research plans, tools and approaches.
What we are looking for:
Formal education in a relevant field such as human-computer interaction, human centered design, cognitive psychology, anthropology, market research, survey research, information science and experience that demonstrates an understanding of quantitative survey techniques as well as UX research theory, methods, and practices.
8-10 years of experience designing and conducting a range of UX research activities.
Excellent qualitative interviewing skills. Ability to engage deeply with study participants to understand their behaviors, needs, motivations, and preferences.
Demonstrated expertise in planning and executing survey research in conjunction with qualitative UX research.
Ability to propose quantitative survey and analysis approaches that address client research questions.
Expert survey question writing and building.
Ability to program complex surveys and review programming quality.
Knowledge of 3rd party national and international research panels and how to determine which panel is best suited to specific project requirements.
Ability to analyze data using multiple methods, including applied inferential statistics (means testing, ANOVA, etc.), segmentation and cluster analysis, MaxDiff, Kano Analysis, factor analysis, crosstab reports, open-ended text analysis, or conjoint analysis (nice to have).
Knowledge and experience using industry standard tools such as Qualtrics, SurveyGizmo, SPSS, R, SAS, MATLAB, Python, or Jupyter notebooks
Excellent presentation and written communication skills.
Ability to recommended design solutions based on observed UX issues.
Ability to visualize quantitative and qualitative research results in compelling ways.
Bonus if you have:
UX Design experience is a plus.
Prior consulting experience.
Valid through: 3/26/2021
$100K + $50K bonus