Sr Program Manager, Service/Business Intelligence, Research at Gartner in Fort Myers, FL

* Design, implement and manage complex global cross-business-unit programs with business-critical outcomes and impact. Lead and manage business system and process development for multiple, concurrent, complex programs and initiatives.

* Responsible for the management and execution of Research processes, systems, communications & logistics related to service/CRM and business intelligence programs and systems.

* Take ownership and define, deliver and manage programs on a global basis, in any area of the Research business.

* Support achievement of business objectives and goals and satisfaction of business needs by designing, coordinating, implementing, managing, measuring and monitoring the effectiveness of Research programs.

* Partner & collaborate with senior Strategy and Operations colleagues, IT & other business units to capture operational & business requirements, establish and execute on strategies and tactical plans for the definition, development and implementation of cohesive programs.

* Provide thought leadership on appropriateness of tools and process to deliver program goals.

* Design and deliver program communications and presentations to all management levels within and beyond Research. Manage ongoing interactions with internal stakeholders.

* Create and manage key success measurement criteria and develop feedback reports and analysis to drive continuous program improvement.

* Maintain an excellent understanding of Research areas supported, internal/external business management & informational needs.

* Use subject matter expertise to prepare and maintain project and process workflow documentation.

* Create, run and maintain tracking and reporting processes and tools to monitor aspects of strategic business operations.

* Create and provide training and business process support for Research service/CRM and business intelligence systems and processes.

* Be an SME in selective areas of the Research Strategy & Operations business, specifically service delivery and business intelligence systems.

Qualifications

* Bachelor’s Degree or higher

* 5+ years’ experience supporting content, strategy or product and/or product strategy and programs within a large, complex global organization

* Agile (Scrum) Product Owner experience preferred.

* Experience with release planning, authoring user stories and acceptance criteria, viable product negotiation, and working with agile development teams with successful results.

* In depth experience of service, CRM systems and tools or business intelligence/reporting tools preferably within Gartner or a similar Research or related environment.

* 5+ years successful project management experience involving implementation of large strategic projects across a complex matrix organization with distributed virtual teams.

* Demonstrated track record of successful business analysis, design and management of optimized processes, projects and programs in a complex global workforce environment.

* Leadership skills with the ability and credibility to own and manage complex global cross-business-unit programs of work, gain consensus and ensure successful outcomes, among large, diverse, global groups of constituents, with a broad spectrum of roles and titles, including senior executives.

* Thought leadership skills & ability to partner with senior management on program development and to lead and advise team members.

* Excellent negotiation, influencing, collaboration, communication, and presentation skills required

* Excellent business operations, project management, analytical & organizational skills, IT literacy, numeracy, initiative, problem solving, rigor and attention to detail, time management and prioritization skills

* Ability to manage, lead and guide less experienced colleagues.

* Ability to work independently and as a collaborative team player, with excellent time management & prioritization skills to manage a heavy, diverse workload, multiple non-routine complex projects, often with competing priorities and tight deadlines, concurrently, maintaining complete control over process at all times.