Sr. Program Manager

Indigo   •  

Memphis, TN

Industry: Retail & Consumer Goods


11 - 15 years

Posted 47 days ago

The role of Senior Program Manager is a key driver of the success of cross-functional business and technology programs within Indigo. This individual is responsible for building a team, creating a plan, driving the execution of that plan, and clearly communicating progress of the programs and projects they manage. This role requires a combination of demonstrated experience in managing applicable cross-functional programs along with the aptitude, attitude, and energy to drive forward progress in an environment with many competing priorities. This position will report to the Head of Business Program Management and will work closely with people from virtually every part of the Indigo organization


  • Establish rapport with key stakeholders across relevant functions including: Finance, Supply Chain, Commercial, IT, Product Management, Software Engineering, and Global Business Services
  • Take over program management responsibilities for one large cross-functional program (GBS Transformation) that incorporates 200+ projects
  • Maintain and drive program plan
  • Establish consistent and effective project communications with project stakeholders
  • Drive day-to-day project execution through a cross-functional group of project team members and stakeholders across multiple workstreams
  • Assign programs and projects are independently managed and seamlessly integrated into overall business and technology roadmaps as appropriate
  • Actively support the build out of the Indigo Business Program Management function through
  • Contributions to our project management methodology, processes, and procedures
  • Enhancements to standard deliverable templates including project plan templates, communication plans, status reports
  • Recommendations and implementation of tools for centrally tracking and managing programs, projects, and tasks
  • Establish relationships with global leaders up to SVP level from across multiple Indigo functions and be sought out to help in other areas of the business, ultimately taking on responsibility for managing additional programs and projects.
  • Build out a measurement and reporting framework for Transformation efficiency gains
  • Take ownership of preparation and organization of steering committees
  • Understands and embodies our mission & core values
  • Excited by Indigo's mission; believes that Indigo can fundamentally change the agriculture industry; can clearly articulate passion for our mission and values
  • Optimistic and innovative; solution-oriented; shows no signs of cynicism
  • Will be widely viewed as someone who personifies our core values, is committed to them, and leans on them when making decisions. Specifically:
  • Demonstrates a track record of high integrity - doing the right thing, owning mistakes, conducting oneself honestly
  • Values, communicates and interacts with others with high levels of transparency and respect
  • Collaborates well across functions; creates an inspiring and collegial work environment


  • Able to hire and manage a team of "A players"
  • Strong presentation skills; able to present complex ideas to key stakeholders
  • Able to bring structure to loosely defined processes and to develop requirements and process when presented with ambiguity
  • Well-organized approach to capturing priorities and following through on action items
  • Able to manage a program consisting of multiple projects involving stakeholders and resources from multiple departments, including both business and technology-focused initiatives
  • Thinks not only in terms of highlighting issues but also in terms of identifying and implementing solutions
  • Proactive in engaging the appropriate teams / resources for a given activity – and aware of which teams / resources are not required (e.g., those that can be informed at a later date)
  • Understands the handoff between project / program management and other resources and stakeholders within a project (i.e., knows when to own a task vs. when to assign to someone else on the team)
  • Flexible mindset, able to remain composed amidst stressful situations
  • Driven, self-starter with exceptional organizational skills
  • Clear, concise, and direct communication style; able to "call to action"
  • Able to be an "owner" for all processes created; takes pride in their work and deliverables
  • Able to work effectively with individuals at all levels of the organization
  • Able to identify and manage complex interdependencies between tasks
  • Able to influence team members and stakeholders without direct management authority


  • 10+ years of experience in cross-functional project and program management or other relevant experience (e.g. business analysis, consulting)
  • Well-rounded experience across different business functions (order-to-cash, procure-to-pay, finance & accounting, commercial / sales & marketing, sales operations, etc.) and the technologies that support them (e.g., CRM systems, ERP / financial systems)
  • Experience in projects that deliver technology systems to drive operational efficiencies a plus
  • Experience managing projects that combine technology and business process workstreams required
  • Experience managing programs and projects involving organizational change management a plus
  • Experience managing projects with both waterfall and agile methodologies strongly desired
  • Experience capturing and developing business process documentation, use cases, requirements, and UAT processes strongly desired
  • Professional project management certification (PMP, Agile Scrum Master) nice to have
  • Ag or food production industry experience a plus