Sr. Program Manager, CX UX

Align Technology   •  

San Jose, CA

8 - 10 years

Posted 245 days ago

This job is no longer available.

Align Technology, Inc. is looking for a Program Manager/ Business Analyst/ Scrum Master. The Sr. Program Manager/Business analyst/ Scrum Master works with a dedicated cross-functional team to drive the delivery of continuous customer experience improvements to market.  This role will be responsible for driving the requirements, planning and execution of each customer improvement release. 

It is important that this person have excellent communication and documentation skills to understand the end-user perspective and to write clear and concise business requirements. This is a hybrid role and responsibilities can shift throughout projects, i.e., there may be times where the position will require more PM work than BA work or vice versa. As part of a growing company and team, the role requires strong leadership and forward thinking in order to deliver valuable solutions to our clients.


  • Works with business and technical teams to drive requirements development and prioritization to a committed schedule
  • Lead drafting Requirements documentation including storyboards, process flows, use cases, working closely with stakeholders
  • Collaborate with global cross-functional teams, such as Product Marketing, Operations, R&D, and IT to develop effective solutions to automate and scale business processes & systems that support it
  • Leads sprint planning with technical teams to break work into development sprints and release plans that deliver highest priority changes to customers on a continuous basis
  • Works with the business to drive creation of detailed software delivery plan factoring in highest priority features, dependencies and committed releasedates
  • Drives the project team to get to scope and schedule baselines that delivers the changes to market in a timely manner
  • Identifies, resolves and communicates major issues, scope changes, schedule changes, project risks and major decisions that impact the successful delivery of each release
  • Laser focused on delivering to all committed milestones and holds the project team accountable for these commitments
  • Manages risk across the project continuously to ensure each release is delivered on time, with minimum viable scope and with high quality
  • Communicates status regularly with project team, peers and management to set expectations and remain in alignment with key stakeholders
  • Keeps the project team on track and organized for efficient implementation and delivery and implements process improvements where there are inefficiencies in the process
  • Creative, adaptive and flexible thinking to implement to a committed timeline when plans do not go as expected
  • Conducts analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement
  • Develop Validation Test Scenarios and help validate the system enhancements to meet business requirements


  • Bachelor’s Degree or equivalent experience preferably in the fields of computer science or engineering
  • 8-12years of project management/ scrummasterexperience working successfully with Software teams
  • 8-12years of business and process analysis
  • Experience successfully delivering software projects with Agile/scrum methodology
  • Excellent communication and facilitation skills
  • Expert understanding of Software Development life cycle and program management processes
  • Expert ability to create structures and processes necessary to deliver continuous software changes to market
  • PMP certified
  • Scrummaster certified