Sr Product Manager

Wolters Kluwer   •  

Madison, WI

Industry: Professional, Scientific & Technical Services


8 - 10 years

Posted 82 days ago

This job is no longer available.

In an increasingly dynamic world, Wolters Kluwer Legal and Regulatory connects legal and business communities with timely, specialized expertise and information-enabled solutions to support customers' success through productivity, accuracy and mobility. Its major product lines include Aspen, CCH, Kluwer Law International, and MediRegs. Its markets include law firms, law schools, corporate counsel, health care organizations and professionals requiring legal and compliance information. Wolters Kluwer Law & Business, a unit of Wolters Kluwer, is based in New York City and Riverwoods, IL.

Responsible for overall product management, strategic vision and focus, product P&L management, and execution of growth plans for both and TAGData portfolios. This Product Manager works under general direction, participating in determining objectives of assignment, and planning schedules. This position works closely with the Director of Compliance, Product Support Manager, Sales Manager and Director of IT.

  • Effectively manages all aspects of the line of business in support of the organization's goals and market needs
  • Leads competitive analysis and market assessment activities and establishes marketing strategy based on the assessment of market trends, customer needs and competitive analysis
  • Maintains detailed understanding of retirement industry market, especially third-party administrators (TPAs). Conducts market research as necessary
  • Tracks market trends, including regulatory changes, and recommends product enhancements and marketing initiatives that respond to such trends
  • Plays a proactive role in product planning and design to ensure that FTW and TAG are differentiated from competitors in the marketplace
  • Works with Integrated Marketing team to establish strategic marketing programs for new products or enhancements, as well as existing products, including product positioning, pricing and profitability
  • Develops and manages a robust calendar of webinars -- including product demonstrations and industry topics
  • Works closely with Sales Manager to develop pricing/quotes for large customer opportunities
  • Responsible for working with counsel and Sales Manager on updates to online click through and master agreements
  • Participates in the entire lifecycle of the product(s), working closely with development teams from product initiation to delivery to enhancements to eventual product retirement
  • Assists Director of Compliance in developing product enhancements based on market feedback, and prepares business cases for new products and other initiatives
  • Analyzes business product revenue performance and assists Executive Director and Finance with annual budget, forecast and VSP process
  • Indirectly responsible for customer onboarding and works closely with Sales on training process
  • Monitors Support to ascertain it is timely and superior to competitors
  • Monitors TAGData support to ascertain it is timely and superior to competitors
  • Ensures the Quality Assurance and Development teams are aware of issues with the software that are leading to Support calls/emails
  • Reviews and drafts customer communications and support materials as necessary, including direct customer communications and press releases
  • Attends and represents WKLRS at various national retirement industry conferences as required
  • Has full responsibility for managing twice annual one-day user conferences; responsibilities include, but are not limited to, crafting agenda, working with GSS/WK meeting planner(s), recruiting outside expert speakers, and recruiting exhibitors and sponsors
  • Works closely with web design team to ensure and websites are up-to-date and ultimately enhanced
  • Peforms other duties as assigned by manager



Minimum: Bachelor's Degree in Business, related field, or equivalent


Minimum Experience: 9-10 years' of related experience, or equivalent

Preferred Experience: 7 years' of product management/marketing experience and/or experience in retirement industry


  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Tools and process enabling remote connection to internal systems.

Other Knowledge, Skills, Abilities or Certifications:


  • Experience in interpreting market research
  • Ability to identify and articulate business requirements
  • Knowledge of the Retirement industry
  • Understanding of budgets and P&Ls
  • Excellent written and verbal communication skills