- Execute Contract Management functions: contract review, initiating contract signature workflow, verifying master agreement compliance (terms, conditions, rates) & pricing is optimized.
- Proactively plan and execute contract end of life activities in collaboration with Procurement.
- Execute Vendor Performance Management functions including collecting, reviewing and coordinating the validation of vendor performance metrics.
- Tracking performance, collecting of SLA penalities & escalating performance problems as needed.
- Collect qualitative metrics via surveys and track trends.
- Identify opportunities for vendor performance improvement and engage stakeholders to take corrective action while tracking improvements.
- Vendor Audits.
- Partner with Procurement and Legal to develop standards SLAs.
- Execute Vendor Relationship Management functions including relationship management, vendor categorization and corresponding action plans, 360 degree view of vendor relationship.
- Track & mediate escalations.
- Build relationships with internal stakeholder and vendors in order to fully understand the business and drive for improved vendor performance.
- Build and execute the Software Asset Management Program at 7-Eleven.
- Support Apptio program by working closely with Technology teams to understand business needs and requirements and assist in the development of new capabilities and data visibility.
- 5+ years of experience.
- Contract Management, IT Vendor Management, Software Asset Management.
- Contract redlining; facilitating internal stakeholder reviews especially legal and procurement.
- Negotiating terms, pricing. Contract EOL management.
- Strong analytical & comparative analysis skills, especially pricing & contractual terms/conditions.
- Strong Word/Excel skills mandatory.
- Experience running a software asset management program a major plus.
- Experience executing vendor performance management, vendor 360 reviews also a major plus.
- Excellent verbal & written communication skills required; Effectively interact & influence internal & external stakeholders at all levels, include individuals for whom English is a 2nd lang.
- Proficiency with Oracle EBS Purchasing & AP, MS-Access, DocuSign & PowerBI skills very desirable.
- Working knowledge or better for Apptio, ServiceNow, Flexera, Zylo & Ariba a major plus.