Sr. Product Manager Technology Services

7Eleven   •  

Irving, TX

Industry: Retail & Consumer Goods


5 - 7 years

Posted 59 days ago

This job is no longer available.


  • Execute Contract Management functions: contract review, initiating contract signature workflow, verifying master agreement compliance (terms, conditions, rates) & pricing is optimized.
  • Proactively plan and execute contract end of life activities in collaboration with Procurement.
  • Execute Vendor Performance Management functions including collecting, reviewing and coordinating the validation of vendor performance metrics.
  • Tracking performance, collecting of SLA penalities & escalating performance problems as needed.
  • Collect qualitative metrics via surveys and track trends.
  • Identify opportunities for vendor performance improvement and engage stakeholders to take corrective action while tracking improvements.
  • Vendor Audits.
  • Partner with Procurement and Legal to develop standards SLAs.
  • Execute Vendor Relationship Management functions including relationship management, vendor categorization and corresponding action plans, 360 degree view of vendor relationship.
  • Track & mediate escalations.
  • Build relationships with internal stakeholder and vendors in order to fully understand the business and drive for improved vendor performance.
  • Build and execute the Software Asset Management Program at 7-Eleven.
  • Support Apptio program by working closely with Technology teams to understand business needs and requirements and assist in the development of new capabilities and data visibility.



  • Bachelors/4 Yr Degree


  • 5+ years of experience.
  • Contract Management, IT Vendor Management, Software Asset Management.
  • Contract redlining; facilitating internal stakeholder reviews especially legal and procurement.
  • Negotiating terms, pricing. Contract EOL management.
  • Strong analytical & comparative analysis skills, especially pricing & contractual terms/conditions.
  • Strong Word/Excel skills mandatory.
  • Experience running a software asset management program a major plus.
  • Experience executing vendor performance management, vendor 360 reviews also a major plus.
  • Excellent verbal & written communication skills required; Effectively interact & influence internal & external stakeholders at all levels, include individuals for whom English is a 2nd lang.
  • Proficiency with Oracle EBS Purchasing & AP, MS-Access, DocuSign & PowerBI skills very desirable.
  • Working knowledge or better for Apptio, ServiceNow, Flexera, Zylo & Ariba a major plus.