Sr. Product Manager at Motorola Solutions in Remote

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Motorola's Records and Evidence group within the Software Enterprise is responsible for all records, evidence, analytics, and community engagement solutions. The mission of Motorola’s community engagement portfolio is to create a comprehensive set of community services through a unified experience to better engage and inform the public and strengthen law enforcement operations by crowdsourcing intelligence.

~Help connect law enforcement with their communities wherever, however and with whatever they use to communicate.

~Help inform the community by providing access to data and contextualize it so they understand it.

~Help engage by providing tools and services to bring data from the edge into backend operations.

Job Description

This position is open to remote candidates based in the US.

This product manager will be responsible for the strategy, roadmap, and feature definition for part of Motorola's cloud based evidence management platform, including interfacing with other application product managers to gather and prioritize requirements. By providing novel solutions enabled by this solution, we will help our customers aggregate and intelligently organize all of their agency's digital content in one place. This way, it can be more easily managed, quickly reviewed and shared to ensure justice is achieved.

The role of the product manager spans many activities from strategic to tactical and provides a cross-functional interface—bridging gaps within the company between different functions, especially between development, sales and marketing, and support. The ability to deeply understand and define the customer use cases and market needs behind features and to translate high level customer functional requirements into achievable user stories and epics for development is a crucial skill. In addition, the ability to describe the impact of technical requirements to customers and non-technical sales and support resources is a must.

Product management responsibilities include:

• Product Strategy
• Product Releases
• Product Visioning
• Feature Definition
• Define the Epics, features, and design of the product’s roadmap
• Writing user stories and product requirements driven by customer use cases and tied to product strategy
• Define operational SLAs (Service Level Agreements)
• Prioritizing the backlog based on inputs from customers, sales, customer success, customer support, competition, and product strategy
• Leverage their background experience to work with go to market organizations to translate technical feature details into customer friendly, non technical messaging
• Study user feedback and usage patterns to identify necessary feature changes to increase customer adoption and efficiency
• Provide Go-To-Market Support

Product Strategy

The product manager is responsible for setting a product vision and strategy. Their job is to clearly articulate the business value to the product team so they understand the intent behind the new product or product release. They own the strategy behind the product along with its roadmap and must work with development to define, prioritize and build what matters.

• Create and manage backlog. roadmap, and vision
• Identify customer needs and market requirements
• Evaluate competitive intelligence
• Define financial goals
• Create business plans and proposals for new initiatives
• Strategic partner and third party supplier management

Product Releases

PMs must plan for what their teams will deliver and when they will deliver it. The product manager owns the release aspect of product. Release responsibilities include managing features and dependencies in and across releases, product and support teams; and managing releases with phases and milestones.

• Establish vision and goals for sprints and releases
• Define market offer and structure
• Work with enablement organizations to make products orderable and deliverable
• Define and support implementation of training, support and deployment requirements
• Manage risks and resolves issues that affect release scope, schedule and quality
• Coordinate overall release project and schedule

Product Visioning

Collecting, curating, and promoting the most relevant ideas into features. Defining which ideas should be promoted to features to achieve key objectives for the product line and business. Soliciting feedback and requests from customers and field teams and ensuring this is seamlessly integrated into the product planning and development processes.

Gather customer and sales feedback and voice of the customer

Feature Definition

The product manager defines the features and requirements necessary to deliver a complete product to market and lead the product team to success. They are responsible for articulating the ‘what’ and working with development to determine the ‘when.’

• Create user stories and scenarios
• Direct and approve UI/UX activities
• Define acceptance criteria, KPIs and SLAs

Go-to-market Support

Responsible for making product decisions and often is the lead resource for the rest of the organization when deep product expertise is required. This includes supporting the organizations that help bring the product to market and work directly with customers including marketing, sales, training and support services.

• Facilitate sales and channel training
• Assist pre-sales with custom project requests
• Define and ensure implementation of GTM assets including demo environments, training materials, and presentations
• Demonstrate new pre-release features

Qualifications:

• Bachelor’s Degree, MBA or other graduate degree
• 5+ years of Product Management experience working on Cloud based software platforms
• Agile/Scrum experience
• Capable of quickly evaluating and prioritizing new projects alongside customer feedback
• Ability to work well independently and as part of a diverse team spread across multiple continents in a fast-moving environment
• Excellent communication skills, both verbal and written are a necessity
• Polished presentation skills for internal and external audiences
• Proactive, enthusiastic attitude toward challenging problems
• Capable of quickly evaluating and prioritizing new projects alongside customer feedback

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Basic Requirements

• Bachelors Degree
• 5+ years of product management experience
• ​Must be able to obtain background clearance as required by government customers

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.