Sr. Product Manager, Digital and Device Customer Service

Amazon   •  

Seattle, WA

Industry: e-Commerce


11 - 15 years

Posted 295 days ago

This job is no longer available.

You’ll lead the long-term strategy for the product you’re looking after – you should be a dreamer, capable of seeing into the future and coming up with industry-changing solutions, but with the technical ability to break that dream into realistic chunks and build your annual roadmaps. Your affinity with your customer shines through. You understand how you can improve their experience now, and anticipate where they’ll need help in the future. Defining your strategy will involve being responsible for measuring the success of your product, balancing data analysis with strong intuition. You'll also demonstrate a spirit of continuous improvement, as you take what you learn to innovate as you go along.

Being able to demonstrate earning trust across multiple levels of the business is a fundamental skill. This role will require you to work with the multiple teams supporting your product, ensuring they have the correct understanding and are bought into the vision, and that they’re empowered to work autonomously on their responsibilities, because they know the questions involved to prioritize.

Amazon is an Equal Opportunity Affirmative Action Employer - Minority/Female/Disability/Vet


- 10+ years’ experience delivering successful products, or developing businesses, preferably in a technical field
- Demonstrated ability to define, plan, deliver and measure products with a growing scope or complexity
- Empathy for consumers, and a track-record of root-cause analysis – not just fixing a problem, stopping that problem from ever happening again
- Excellent, structured written and verbal communication skills
- The ability to balance multiple types of data with solid intuition
- Experience working with, engaging, and influencing multiple cross-functional teams and leaders


- Computer Science (or equivalent) degree with experience in technical design and testing
- MBA or advance degree in an equivalent field
- Experience in an online retailer, or electronics manufacturer
- Knowledge of customer operations, or technical support
- Negotiation experience
- Strong analytic and quantitative skills, SQL or Redshift
- Experience of Amazon Web Services

Job ID: 620210